Extended Stay America - Columbia - Northwest/Harbison

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Robb, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Mike, thanks for choosing us. Although you liked your room, we are sorry you weren't happy with our early check-in policy. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management 

Business response:

Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Nichol, thank you for your excellent review of Extended Stay America. We are glad to know that our associates went above and beyond to make your stay a memorable one. Our goal is to provide friendly service and warm hospitality so we appreciate you taking the time to recognize the successful efforts of our staff. Thanks for the recommendation. We look forward to welcoming you back the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We sincerely apologize for the unpleasant encounter in your suite. With our lush landscaping, occasionally a guest or staff member may come in contact with Mother Nature, even though we do have regular pest control treatments to prevent this from happening. We appreciate your feedback, and our entire team would love to welcome you back soon. Sincerely, Hotel Management 

Business response:

Wendy, thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thanks for your visit. We are happy to know your overall experience was good, but we are sorry for being unable to meet all of your expectations. We hope you give us another chance to provide you with a better impression of our hotel in the near future. Sincerely, Hotel Management 

Business response:

Brian, thank you for sharing your kind rating. It is great to see you enjoyed your visit and that you were satisfied with all that we have to offer at Extended Stay America. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management