Extended Stay America - Columbia - Northwest/Harbison

Business response:

We are sorry you had a poor experience at our hotel. Our team strives to make sure each guest has a pleasant stay, so we apologize for missing the mark. We appreciate you sharing details so we can take steps to prevent these issues in the future. Please consider staying with us again so we can show you a better example of our hospitality. Sincerely, Hotel Management 

Business response:

Robert, we appreciate you for reviewing your experience at Extended Stay America. It feels good to know you enjoyed the spaciousness of your well-maintained room and that you had a great stay with us. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Thank you for sharing the specifics of your stay with us. We're glad to know overall you had a pleasant time with us, but we're sorry our grab-and-go breakfast was not to your liking. We assure you that we will share your feedback with our Brand Leaders so that they can use it while planning the new breakfast offerings. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Lee, thank you for being our guest at Extended Stay America. It’s a pleasure to know you had a wonderful stay with us and were especially impressed by the service provided by our courteous associates. We will be sure to share your compliments with Brittany for taking good care of you. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Randee, thank you for being our guest at Extended Stay America. We are happy to know you enjoyed your clean and comfortable accommodation. However, we are sorry for the disturbance. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep. It was a pleasure to have you here, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are pleased to know how much you liked your room! We want your stay with us to feel like home and be as comfortable as possible. Thanks for being our guest. We look forward to your next visit! Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Barbara. it was a pleasure having you as our guest at Extended Stay America. We’re happy to know you liked your well-appointed room and that the service provided by our staff was beyond your expectations. We appreciate your feedback and look forward to hosting you again the next time you are in Irmo. Sincerely, Hotel Management