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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok stay The room could have been cleaned better. We cleaned and sanitized before we used anything including the beds.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
My stay was very relaxing
Business response:
Elizabeth, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management
Great place to get away after a long day of work.
Liked: Pet friendly. Disliked: Property sits next to a busy Freeway and train tracks. Way too noisy. Cigarette butts and trash all around the exterior of the property. Way too noisy.
Business response:
Scott, thank you for your review. We are happy to see the rating as it states you had a nice time with us, but we are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We also regret your sleep was disturbed due to noise from the highway. While this noise was outside the hotel and uncontrollable by our team, we do understand your frustration. On behalf of everyone here, we look forward to welcoming you back soo... read more
Quick stay It was hard to find the lobby check in area at night. There was no signs lit up showing where it was located. The quality of the room is not worth the rate being charged. The room smelled like cigarettes and the cleanliness was iffy. There was cosmetic damage to several things in the room. The tv did not work. Also the picture advised are deceiving. So I guess if you don’t want to pay $400-$700 a night to be in Columbia then this extended stay is the place. We only stayed stayed eight hours.
Business response:
Thank you for your review. We are disappointed to read our accommodations did not provide the value for which you were hoping and for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
One night near Columbus SC I see the effort to clean but heavy stains under the bathroom sink (why??) and cigarette burns on the tub (it’s a “non-smoking” room). Some type of drip stain on the right side of the lounge chair.
Great customer service.
Business response:
Thank you for the glowing review of Extended Stay America. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Huge gaps in our entry door as well the bathroom door. Furniture, such as the desk, was old and damaged. There was a roach crawling in the tub. Check-in took much longer than usual, incompetent employee. Thankfully we only had to stay one night. The nicer hotels were booked solid because of parents' weekend at University of South Carolina. This was not our first choice and we knew what we were getting into. The only nice thing I can say is that the bed looked clean. If I were traveling alone, I would have to find another opt... read more
Business response:
Eleanor, thank you for your review. We are sorry for not meeting all of your expectations and for the issues you encountered. This is not the kind of impression that we want our guests to have. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,691 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.