Extended Stay America - Columbia - West - Interstate-126

Business response:

Thank you for the glowing review of Extended Stay America. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We apologize for not living up to your expectations. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future updates. We regret your disappointment with breakfast not being available during your stay. Please know that we have posted this information on the hotel website, so our guests can be aware while making reservations with us. Also note, a coffee maker is available at the front desk upon request. Your feed... read more

Business response:

Thank you for selecting us and sharing your experience online. We are glad you had an overall comfortable stay with us. However, we are sorry for not meeting all of your expectations. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing us and for the review. We are sorry for the inconvenience you faced during your stay and apologize for the unpleasant experience you had in your room. Please know, we have alerted our pest control provider as well as our maintenance team to fix the issues you have outlined. We hope you will give us another chance to host you so that we can provide you with the experience you had expected from us. Sincerely, Hotel Management 

Business response:

Tristian, we are delighted you had a great stay at Extended Stay America. Thank you for the kind rating, and we look forward to hosting you again soon. Sincerely, Hotel Management