Extended Stay America - Columbia - West - Interstate-126

Business response:

Tristian, we are delighted you had a great stay at Extended Stay America. Thank you for the kind rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Ronessha, thank you for evaluating your stay. Your rating indicates that we may have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. Please accept our apologies for the insects in your room. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. Also, we will share your concerns regarding the refrigerator with the maintenance team for review and action. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Matthews, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Emerson, we are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Taunia, thank you for choosing to stay at Extended Stay America. We are jovial to know you had a great time staying with us, but we do apologize for the unpleasant acquaintance with one of our associates. This is unacceptable and will be addressed immediately. We are grateful for your kind rating and look forward to welcoming you back soon so we can make up for this. Sincerely, Hotel Management 

Business response:

Nicole, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing us and for the review. We are sorry for the inconvenience you faced during your stay and apologize for the unpleasant experience you had in your room. Please know, we have alerted our pest control provider as well as our maintenance team to fix the issues you have outlined. We hope you will give us another chance to host you so that we can provide you with the experience you had expected from us. Sincerely, Hotel Management