Extended Stay America - Columbia - West - Interstate-126

Business response:

Ronessha, thank you for evaluating your stay. Your rating indicates that we may have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. Please accept our apologies for the insects in your room. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. Also, we will share your concerns regarding the refrigerator with the maintenance team for review and action. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Matthews, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Emerson, we are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Taunia, thank you for choosing to stay at Extended Stay America. We are jovial to know you had a great time staying with us, but we do apologize for the unpleasant acquaintance with one of our associates. This is unacceptable and will be addressed immediately. We are grateful for your kind rating and look forward to welcoming you back soon so we can make up for this. Sincerely, Hotel Management 

Business response:

Nicole, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Travis, thank you for being our guest. We are sorry to learn about the issues you had in your room. We appreciate you bringing this to our attention, and we will address your concerns with the appropriate teams to ensure necessary repairs are made. Your patience is appreciated, and we hope you will consider coming back so we can make your next visit pleasant in every respect. Sincerely, Hotel Management 

Business response:

Thank you for your wonderful comments of the Extended Stay America. Our entire team will be excited to hear they were able to impact your experience so positively. We greatly appreciate the rave review and look forward to welcoming you again soon. Sincerely, Hotel Management