Extended Stay America - Columbia - West - Interstate-126

Business response:

Thank you for being our guest at Extended Stay America. We are delighted to read you had a relaxing stay. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

It was a pleasure hosting you at Extended Stay America. We are delighted to know you had a great stay and that you were impressed with our accommodations, ideal location as well as with the excellent service delivered by our associates. Thank you for the fantastic review, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Diana, we are very sorry your room fell short of your expectations. Your feedback is of utmost importance so it has been discussed with our housekeeping department in an effort to improve our service levels moving forward. Also, our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Michael, thank you for your review of your recent stay. We are glad you liked our comfortable suite and amenities. However, we are sorry for the inconvenience you had due to the other guests. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We value all of your observations and hope you will consider a second visit on your next trip this way. Sincerely, Hotel Management