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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Hotel was ok, what I expected for my money but the front desk guy was horrible and our stove top didn’t work. When I called to complain he said there was nothing they could about it maintenance wouldn’t be back until Monday
Business response:
Olivia, thank you for being our guest. We apologize for the poor experience you had with one of our associates. We have shared your comments with him so that such instances are not repeated. We have also shared your concern with regard to the stove with our maintenance team so that they can fix it immediately. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
The property was great because it was close enough for me to get to my family. The issues that I had were the toilet in my restroom wouldn’t flush. I came to check in and I had to contact customer service twice before being able to even get in contact with the hotel attendant. The phone that is outside the building that is supposed to be used for calling to get the attendant doesn’t work. I normally I joy my stays at extended stay but this visit seemed like a waist of my money.
Business response:
Thank you for being our guest and for your loyalty to our brand. We are glad you loved our convenient location was perfect for your needs. However, we are sorry for the issues you encountered in your suite and at the time of check-in. Your concerns will be shared with the appropriate teams to ensure what happened in your instance does not repeat going forward. We hope you will reconsider giving us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
Needs Work The room and hotel conditions were dirty. My bed looked like it had been slept "Hard" in.... Meaning the sheets and covers didn't seem to be changed out. The room door had gaps in the door jam / frame. I could see the hallways from inside my room. Plus there was some kind of construction or repairs to the room next door 3 of the 4 days I stayed.
Business response:
Micky, thank you for being our guest. We regret that your stay was during our renovations and are sorry for the cleanliness issues you faced while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Also, our maintenance team regularly checks areas that may need repairs, and your feedback regarding the door will be shared with them to make the necessary improvements. We value your feedback and hope to welcome you back soon. Sincerely, Hot... read more
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,744 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.