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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overnight stay Good
Business response:
Thank you for choosing us for your overnight stay and for the perfect review. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
The property Manager Tegan Johnson was a big help..A true definition of manager. Assisting with the process of reservations ..as well making the place feel right at home. Very professional
The property was fine although they don’t bring towels you have to request and I didn’t have a trash can. WiFi was down the first 3 days and housekeeping sucked outside of that I’d stay again
Business response:
Thank you for staying at Extended Stay America. We are happy to see the rating, but we are sorry for the cleanliness issue you encountered in your room and regret the inconvenience caused due to the internet connectivity. We have shared your feedback with the appropriate team so that we can improve our future guest's experience. Thanks again, and we hope to see you soon for a perfect stay. Sincerely, Hotel Management
Room had a funk to it but it gets the job done. the driveway to the hotel is really rough and kind of confusing.
Business response:
Thank you for being our guest. We are sorry for the unpleasant odor you had in your room and for the inconvenience you faced while reaching us. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Don't waste your money I'm sorry to say I cannot recommend this place at all. Saw cockroaches in the room. The room smelled bad. Some of the lights did not work. The toilet wouldn't flush. I had to fix it to flush it. Very poor water pressure in bathroom sink. I only stayed , because I was too tired to find a different hotel. Be warned! Do not make the same mistake by staying here. Not worth whatever deal you might get on here or elsewhere.
Business response:
David, thank you for choosing our hotel. We are sorry for the issues you encountered in your room and regret the disappointing stay you had with us. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of delivering a well-maintained room to each of our future guests. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We hope you will consider a future stay as we would we... read more
Columbia crawlers The room itself wasn't bad other than having to kill 2 palmetto bugs and a spider the first night and having someone banging on my door at 230 in the morning looking for someone else . Better post control is the hotels responsible, the random stranger can't be blamed on them . The front desk clerk when I checked in was more interested in texting than customer service .
Business response:
James, we are truly sorry for the cleanliness issue you encountered in your room and regret the inconvenience it caused. We have shared your feedback with the housekeeping team to be more diligent in their efforts so that this does not happen again. Also, our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken so that we can improve our future guest's experience. We apologize for this unpleasant e... read more
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,744 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.