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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I literrally sae a couple of roaches in the room. There was also a hole in the bathroom door unfixed. Overall the room was clean which is very important to me.
Business response:
Thank you for being our guest at Extended Stay America. We are glad to read you had a comfortable stay and liked the cleanliness of your room. Your comments regarding the bathroom door will be shared with the maintenance team so that corrective measures can be taken. Also, our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel M... read more
When we arrived that room, the room was not vacuumed. I saw a lot of dust and some chips are on the floor behind the sofa chair. The toilet was not able flush. The light near the main door was not working. WiFi was not able to join. I put my last name and room number to connect WiFi but it said wrong name or room number.
Business response:
Thank you for your feedback. We are sorry that the cleanliness of your room did not meet your standards. It does not meet our high standards either. We have procedures in place to ensure that every guest receives a spotless room upon arrival, and obviously those were not followed. We will revisit these proceeds with our housekeeping team to make sure they are being followed to the letter so this does not happen again. We also apologize for the difficulties you experienced connecting to the internet, and for the inconvenience... read more
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,744 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.