Extended Stay America - Columbia - West - Interstate-126

Business response:

Dennis, thank you so much for the terrific rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management 

Business response:

We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Tyesha, thank you for returning back to us for a fun-filled stay. It is a delight to know we succeeded once again in our mission to deliver you with a perfect stay. On behalf of everyone here at Extended Stay America, we invite you to visit us again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Marvie, we appreciate you taking the time to share your positive review regarding your experience at Extended Stay America. We are glad you enjoyed your visit and that our facilities and service were to your satisfaction. We hope to be your first choice every time you visit this area. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review our hotel. We always want every guest to receive outstanding service from our team and we are truly sorry this did not happen during your stay. We appreciate your valuable feedback and hope you will give us another chance to make a better impression. We look forward to your next visit! Sincerely, Hotel Management 

Business response:

Thank you for your stay with us and for providing your feedback. Although you liked our well-kept property, we apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Please note, hair dryers and toiletries are available upon request at the front desk and always complimentary. Thank you again for staying w... read more

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management