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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great rooms , excellent workers, highly recommended abc will be staying again.
Business response:
Your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the services provided by our associates and the comforts of our accommodations exceeded your expectations. Thank you for the exceptional review and we hope to have you as our guest again soon. Sincerely, Hotel Management
Excellent Stay Everything was great! Great staff, great service! Excellent!
Business response:
It was a pleasure to read your fantastic review about Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the wonderful feedback! We hope to be your hotel of choice every time you visit this area. Sincerely, Hotel Management
Average room and service. I am not sure if I would stay here again.
Business response:
Thank you for being our guest. We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Check in was fine. However, once I got to my room, the door did not completely close, you could see and hear everything outside. There was a hole in the bathroom door. The sheet had a stain on the side that was close to the wall. The smoke alarm was not on the ceiling, it looked as if it was broken off.
Business response:
Dear Laneisha, we are pleased you had a pleasant arrival experience and we appreciate the generous rating. Please accept our apologies for a few areas of your suite being amiss. We take your safety very seriously and we are concerned with your observations regarding the door and missing smoke detector. We would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. Your satisfaction is our main focus and we hope to leave you with a restored trust in our facility. Tha... read more
Business response:
Elizabeth, we appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management
Business response:
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,820 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.