Extended Stay America - Columbus - Easton

Business response:

Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for taking time to share your review online. Although you liked our location, we apologize for the cleanliness issue you observed. The feedback for the carpet is shared with the housekeeping team to do the needful. Please consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Management 

Business response:

Lisa, thank you for choosing to stay at Extended Stay America. We are happy to know you liked our convenient location, but we are sorry for any miscommunication regarding our in-suite amenities. Our guests often bring their personal items from home to use in their suite, so that's why our hair dryers and toiletries are available upon request at the front desk and always complimentary. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management 

Business response:

Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Ronald, thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Brandon, thank you for taking the time for reviewing your stay. We are glad you had an overall nice experience and that you liked the value we offer. Having said that, I am sorry for the issues you had with your room. We have shared your feedback with our maintenance team so that they can fix the issue as soon as possible. We hope to have the pleasure of hosting you back soon. Sincerely, Hotel Management 

Business response:

We are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Dear Carl, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management