Extended Stay America - Columbus - Easton

Business response:

Thank you for being our guest at Extended Stay America. We are sorry your suite was not ready upon arrival and regret the inconvenience this caused. We assure you that we’re reviewing this situation to see what went wrong and, we're taking extra care to avoid this in the future. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Nathan, many thanks for posting your gracious rating about Extended Stay America. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was great to have you here, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the cleanliness issue you encountered in your initial room and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Also, we have alerted our maintenance team to fix the light switch cover immediately. Please revisit us so we can make it up to you. Sincerely, Hotel Management 

Business response:

Kathleen, thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest. We are sorry your sleep was disrupted by noise from other guests of the hotel. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Roger, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Danielle, thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We value your feedback as it will help us improve our service and facilities moving forward. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management