Extended Stay America - Columbus - Easton

Business response:

Emeka, thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management 

Business response:

Lauren, thank you for being our guest. We are happy your overall visit was enjoyable, but we are sorry for not being able to meet your expectations with your room. Please visit with us again the next time you are in the area and we would ensure you stay is exceptional. Sincerely, Hotel Management 

Business response:

Chris, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. Also, we are sorry for the discomfort you experienced with the bedding. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are pleased that you enjoyed your overall stay, we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Hopefully we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you were impressed with your room and that our location was perfect for your needs. We look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Eric, we are delighted you chose to stay with us at Extended Stay America. It is great to read that you were impressed your well-appointed room and peaceful property. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management