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Extended Stay America - Columbus - Easton
- Hotels
- Columbus, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4200 Stelzer Rd., Columbus, OH, 43230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t waste your money staying at this hotel. When we arrived, the man working the front counter barley spoke. No hello, no thank you, no enjoy your stay... asked for my license and credit card and handed me the room key, that’s it. We went downstairs Sunday morn8 g to get a cup of coffee at 10am, and the front desk said coffe is only available with breakfast and it was over at 930. Checkout is at 11am, and coffee should be available until check out, at the very minimum. What a joke. I’ll never stay at this hotel again or re... read more
Business response:
Kristin, thank you for evaluating your stay with us. We apologize for the average service you received from our front desk associate. Please be assured that we’re working with the entire staff to make sure we do not repeat what you experienced. We’re also sorry for the inconvenience you experienced at the breakfast area. We want to be sure all of our guests are able to take advantage of our complimentary amenities. We appreciate you bringing this to our attention so we can continue to improve our hotel. We hope you will cons... read more
Good for the price. Lots of construction - very difficult to get in, but that is not the fault of the hotel. Will be nice when it's done. I've stayed here twice for the same conference, staff is friendly and accommodating. The hotel has seen better days, but is clean and comfortable at a good price. Usually (without the construction) it is very easy to get to many restaurants, shops, etc.
Business response:
Thank you for returning to Extended Stay America. We’re glad to know you were pleased with the service provided by our staff and that you were impressed with our affordable rates. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
2 star and over priced The lobby needs electric doors or handicap doors. Breakfast is a joke for a diabetic. To have to get dishes etc from the lobby without just having them in the room is poor service.
Business response:
We’re disheartened to read your review. We apologize for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that we have discussed your feedback with the appropriate departments with the concerned teams to be more diligent with our efforts moving forward. Please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management
it was fine - i like the rate, there was construction around making traffic heavy, but to no fault of the hotel
Business response:
Thanks for sharing highlights of your recent visit to Extended Stay America. We are thrilled to know everything went great during your stay and that we were able to meet your expectations at a great price. Thanks once more for your comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management
Business response:
Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Business response:
Linda, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Chris, thank you for your nice rating and letting us know that your stay at Extended Stay America. Was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Business response:
Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Most/only positive was-Across the street from Easton shopping, Needs updated , poor front desk person has way too many responsibilities! No one was at desk for check in upon arrival, had to wait about 10 min, then the poor lady ( who was very nice) also had to do the laundry ( which I “ handed “ over the desk to her, and then had to wait for clean/dry ones to come to my room, it was cheaper than most hotels in the area......
Business response:
Thank you for staying at our hotel. We are pleased to know you were impressed with our location, but we are sorry for the issues you experienced. We appreciate your feedback in regards to our front desk service and have shared it with the appropriate team. We hope to host you back in the future so that we can make your next visit a memorable one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Easton
How is Extended Stay America - Columbus - Easton rated?
Extended Stay America - Columbus - Easton has a 4.3 star rating with 1,234 reviews.
When is Extended Stay America - Columbus - Easton open?
Extended Stay America - Columbus - Easton is open now. It will close tomorrow at 12:00 a.m.