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Extended Stay America - Columbus - Easton
- Hotels
- Columbus, OH
About this business
Location details
4200 Stelzer Rd., Columbus, OH, 43230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
very well located for my trip. I was in town for a wedding that was at Easton Center. Usually I will stay at either Red Roof or Ramada. Being a home football weekend, both were filled. Then I saw that your building was close by, and took a chance. I was very happily surprised. With the one exception of noisy people above me( which the front desk took care of promptly) I was completely satisfied with my stay.
Business response:
Thank you for posting a review of our property. I’m thrilled our staff was able to quickly resolve any issues and provide you with a comfortable stay. I’m glad you enjoyed our convenient location. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Clean, very basic hotel This hotel was enough. Basic amenities were available. I was disappointed that they don't have an ice machine (even though there are 2 ice cube trays in the freezer, I assumed there would be at least one machine). The breakfast caters to people who are walking out the door and due to allergies the only thing available for me was a couple pieces of fruit. All in all, you get what you pay for and its a decent clean place to stay.
Business response:
I want to thank you for taking the time to post a review of your stay. I’m glad we were able to provide you with a comfortable and satisfactory experience. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Checking in was the best part about the stay. The young lady was wonderful & very courteous. The place smelled like fish. Our toilet didn’t work, old toothpaste tube from prev traveler on sink. Big red stains all over the floor, mold on night stand & surrounding floor area. The towels were stained/dirty. Very poor lighting in back parking lot. Would not recommend.
We counted about 8 cockroaches over 2 days and had to go in by our own roach traps to feel comfy sleeping in there at night.
Over charged Was charged twice.
Business response:
Dear Dean, We sincerely apologize for the inconvenience of being charged twice. This is not the experience we want for our guests, and we understand how frustrating billing issues can be. Your feedback helps us improve our processes and communication, and we are truly sorry this was your experience. We hope for the opportunity to restore your trust on a future visit. Sincerely, Hotel Management
It was dark, and the breakfast was not like it was pictured online.
Business response:
Dear Penny, We're sorry to hear that your experience with the lighting and breakfast did not meet your expectations. We understand how important accurate online representation is and will review our listings to ensure they reflect our current offerings. Your comments regarding the lighting have also been shared with our team for further evaluation. We appreciate your input, as it helps us improve the guest experience. We value your stay and look forward to welcoming you back soon. Sincerely, Hotel Management
It was somewhere to sleep, nothing else. Qe wouldn't go back.
Business response:
Dear Jodi, We’re sorry to hear that your stay did not meet your expectations beyond providing a place to sleep. Our goal is to offer a clean, comfortable, and welcoming environment for all guests, and we regret that we fell short during your visit. Your comments have been shared with our team to help us improve. We hope you’ll consider giving us another chance to provide a better experience. Sincerely, Hotel Management
I asked for a quiet room do to get some sleep. I was put in a room right by the entrance where everyone goes to smoke and talk all night. And the guest above me was up all night with the TV on and he/she was pacing most of the night. Never stay here again and would like a partial refund
Business response:
Dear Guest,Thank you for sharing your feedback. We are truly sorry to learn that your experience did not meet expectations, particularly in regard to the disturbances that impacted your rest. Providing a peaceful and comfortable environment is important to us, and it’s disappointing to know this was not the case during your visit. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Easton
How is Extended Stay America - Columbus - Easton rated?
Extended Stay America - Columbus - Easton has a 3.5 star rating with 2,116 reviews.
When is Extended Stay America - Columbus - Easton open?
Extended Stay America - Columbus - Easton is open now. It will close tomorrow at 12:00 a.m.