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Extended Stay America - Columbus - Easton
- Hotels
- Columbus, OH
About this business
Location details
4200 Stelzer Rd., Columbus, OH, 43230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
As for cleanliness, there wasnt any. The floors hadn't been cleaned in months. As soon as i arrived i noticed the kitchen & bathroom floors were sticky. In that condition i knew there was no sense going to the front desk, i got down & cleaned them with the hand towels they provided. The carpet was one big stain, having not been steam cleaned since 2004. You could feel the grim underfoot..
Business response:
Dear Freedom,Thank you for your candid feedback. We sincerely apologize for the lack of cleanliness you encountered during your stay. The condition of your room, particularly the sticky floors and stained carpet, is far from the standards we aim to maintain. We regret that this experience led you to clean the space yourself, which should never be the case. Please rest assured that we are addressing these concerns with our housekeeping team to prevent such issues. We value your input and are committed to improving our service... read more
This was a poor location. I watched my car every night and I still woke to my bumper getting sideswiped. I also noticed wine corks and trash every morning in the parking lot. My husband is missing some pills that were in his nightstand. You only get once a week housekeeping service and we were there 10 days and had no housekeeping at all in our room. You have to go get everything for your room yourself at the front desk. I received evil looks if I dared to ask to have towels delivered to our room. For the price you pay you w... read more
Business response:
Dear Melissa, We're truly sorry about the challenges you experienced during your stay. Your experience does not reflect our usual standards, and we deeply regret any inconvenience or discomfort caused. Please accept our sincere apologies for the issues with cleanliness, security, housekeeping, and amenities. Your feedback is invaluable, and we will address these concerns with our team to prevent such incidents in the future. We understand your disappointment and appreciate your honesty. We strive to provide exceptional servi... read more
Sucked
Business response:
Dear Calvin, Thank you for sharing your feedback. We apologize for the experience you had during your stay. Guest satisfaction is important to us, and we regret that we did not meet your expectations. We value your input and are continuously working to improve our services. We appreciate the opportunity to address any issues and hope to have the chance to welcome you back for a better stay. Thank you.Sincerely,Hotel Management
I booked this hotel because it said free breakfast and all that was there was just granola bars. That is not breakfast in my eyes and I can’t believe we paid this much money and you don’t get free breakfast and you guys don’t even have a pool. I’m very disappointed with you guys description of what amenities you have and then you do not have them. We could have stayed at a different hotel nearby that had breakfast but when I read that you guys had breakfast, I want to head and booked with you. I’m very disappointed in the st... read more
Business response:
Dear Scottie, We sincerely apologize for the disappointment you experienced regarding the breakfast offerings during your stay. We understand the importance of accurate information and regret any confusion regarding our amenities. Your feedback is invaluable, and we will review our descriptions to ensure clarity for future guests. While we do not have a pool, we strive to provide other amenities and services to enhance your stay. Please accept our apologies for any inconvenience caused. We appreciate your patronage and hope ... read more
Shopping. People or tv was loud like it was fighting. Did towel dirty on counter and floor was not cleaned drops of juice
Business response:
Dear Kimberly, We apologize for the disturbances you encountered during your stay, including the loud noise and cleanliness issues. Your comfort and satisfaction are important to us, and we regret that we fell short of meeting your expectations. We will address these concerns with our team to ensure improvements are made. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management
My tires got cut up i dont recommend nobody stay here
Business response:
Dear Ashley, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
The property was not clean damaged walls and ceiling was falling due to water damage will not recommended to anyone else to stay
Business response:
Dear William, Thank you for taking the time to write a review of our hotel. Please accept our sincere apologies for the inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.... read more
Frequently asked questions about Extended Stay America - Columbus - Easton
How is Extended Stay America - Columbus - Easton rated?
Extended Stay America - Columbus - Easton has a 3.5 star rating with 2,116 reviews.
When is Extended Stay America - Columbus - Easton open?
Extended Stay America - Columbus - Easton is open now. It will close tomorrow at 12:00 a.m.