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Extended Stay America - Columbus - Easton
- Hotels
- Columbus, OH
About this business
Location details
4200 Stelzer Rd., Columbus, OH, 43230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I asked for a quiet room do to get some sleep. I was put in a room right by the entrance where everyone goes to smoke and talk all night. And the guest above me was up all night with the TV on and he/she was pacing most of the night. Never stay here again and would like a partial refund
Business response:
Dear Guest,Thank you for sharing your feedback. We are truly sorry to learn that your experience did not meet expectations, particularly in regard to the disturbances that impacted your rest. Providing a peaceful and comfortable environment is important to us, and it’s disappointing to know this was not the case during your visit. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely,Hotel Management
The breakfast and coffee in the morning was absolutely terrible. One option for breakfast, a very small prepackaged blueberry muffin. They were out of condiments for the coffee. Once it was set out in the morning, nobody touched it back up to restock or clean. Absolutely filthy and a very poor presentation. The rooms are very outdated and many things are heavily worn and used. The laundry room was an absolute mess no visible staff until you had to yell for someone, just sitting around the corner playing on their phone. The t... read more
Business response:
Dear Guest, We're truly sorry to hear that your stay did not meet expectations. The issues you raised regarding breakfast quality, cleanliness, staffing attentiveness, and property upkeep are being taken seriously and addressed with our team. Guest safety and comfort are our priorities, and we apologize for the experience you had. We appreciate your comments as they help us improve across all departments. We hope to have another chance to better serve you. Sincerely, Hotel Management
The area isn’t the best. People doing hard drugs outside on the property. Property not well kept. Looked like black mold in the bathroom. Dishes/utensils/pots and pans weren’t good quality. It was hard to cook with it. Tv is extremely small. Sink drain was clogged the entire stay.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We truly apologize that your stay did not meet expectations, and we appreciate you bringing these concerns to our attention. While certain external factors are beyond our control, we understand how they can impact your overall impression. Your feedback regarding the room condition and amenities is being shared with our team as we work to elevate the guest experience. We value your perspective and hope you will consider returning in the future so we can provi... read more
The property is very old and need a lot of maintenance. There were a lot of homeless people that hovered in the area.
Business response:
Dear Guest, Thank you for sharing your experience. We understand how important a well-maintained environment is to a comfortable stay, and we continuously work on updates to enhance our property. While the surrounding area is beyond our control, we remain committed to providing a safe and welcoming atmosphere for all guests. Your feedback is valuable, and we will share it with our team as we strive to improve the overall experience. We appreciate your perspective and hope to have the opportunity to welcome you back for a mor... read more
The room was dirty, the shower was molded and the blankets had stains.
Business response:
Dear Guest, We sincerely apologize that your experience did not meet expectations. Cleanliness is a top priority, and we regret that your room was not up to standard. We appreciate you bringing these concerns to our attention and will immediately address them with our housekeeping team. We value your input and hope to welcome you back for an even better stay in the future! Sincerely, Hotel Management
Bedbugs
Business response:
Dear Anthony, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We take concerns about cleanliness and comfort very seriously. We hope you will accept our apologies and conside... read more
Stayed for one night, booked for three. Checked out early due to noise, strange odors and limited amenities. One week after check out and balance of my refund has not been returned. Never again.
Business response:
Dear Daniel, We are sorry about the issues you experienced during your recent stay with us. We understand your frustration regarding the concerns mentioned. This is not the experience we aim to provide, and we sincerely apologize for falling short of your expectations. Your feedback is taken seriously, and each issue will be investigated thoroughly. We will look into the delay in your refund immediately and request that you reach out to the hotel directly for assistance. We value your business and hope to regain your trust i... read more
Frequently asked questions about Extended Stay America - Columbus - Easton
How is Extended Stay America - Columbus - Easton rated?
Extended Stay America - Columbus - Easton has a 3.5 star rating with 2,207 reviews.
When is Extended Stay America - Columbus - Easton open?
Extended Stay America - Columbus - Easton is open now. It will close tomorrow at 12:00 a.m.