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Extended Stay America - Columbus - Easton
- Hotels
- Columbus, OH
About this business
Location details
4200 Stelzer Rd., Columbus, OH, 43230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Second worst hotel stay ever The fridge was broken and ruined all my food from the first night. The pillow top beds may have been pillowtop 5 years ago. There are random soft spots in the floors on the two up levels and in the stairwell. For the first 4 days of my stay the elevator had a comm fail so if something happend you couldnt call out. The front desk ignored any and all calls and no one was every at the desk in the morning making it hard to lodge a complaint. When i finally informed them the fridge was broken because ... read more
Business response:
Dear Guest, We sincerely apologize for the numerous issues you encountered during your stay. It is deeply concerning that the fridge malfunctioned, the elevator was unreliable, and our service fell short of your expectations. This experience is far from what we strive to provide, and we regret the inconvenience it caused. Your feedback will be shared with our team to ensure these matters are addressed promptly. While we acknowledge that we cannot change your past experience, we are committed to improving our services and fac... read more
could have been a better experience
Business response:
Dear Eileen, Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We strive to provide a better stay for all our guests, and your comments will be used to address areas needing improvement. If you have specific concerns or suggestions, please share them with us directly. We appreciate your input and hope to have the opportunity to offer a more satisfying experience in the future.Sincerely,Hotel Management
Poor service Went 2 weeks without housekeeping while asking repeatedly. Hotel manager lied and said they had no cleaning on the weekends and I later saw housekeepers on my floor during the weekend. During the week, I watched them skip my room and clean other rooms. Good thing I had my own towels and toiletries. Also, room keys deactivate every few days for no reason and breakfast is a joke.
Business response:
Dear Guest, We deeply regret the issues you encountered during your stay. Your experience with housekeeping and room key deactivation is unacceptable and not reflective of our standards. We apologize for any inconvenience this caused and for any miscommunication regarding our housekeeping schedule. We will address these concerns with the appropriate team to ensure such issues do not recur. Your feedback about breakfast is also noted, and we will work on improvements. We appreciate your patience and understanding, and we hope... read more
Upon arrival, we were walking in the hallway to find our room. While trying to find our room number, we noticed the room numbers not being in order, making it difficult to find our stay. There were kids toys left in the middle of the hallway. As soon as we opened the door to our room, there was an extreme smell of smoke and bo. The kitchen was dirty with crumbs and the bathroom had stains in the tub along with hair. The floors were dirty and the carpets were stained. After 10 minutes of being in the room, we had an uneasy fe... read more
Business response:
Dear Matthew, We are disheartened to see your comment, as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are sorry that this issue compromised your plans with us, and we regret that you had to cancel with us. Please be assured that your concerns have been shared with our team, and remedial steps within our housekeeping team are underway to ensure our f... read more
Maybe keep looking The desk staff were friendly and helpful, but stretched pretty thin. My room had an overpowering cologne smell to it. I believe it was the plug in air freshener which I unplugged but still had to put it under the sink. The floor was not clean at all. My feet were black after a few minutes walking around the room. Desk chair was squeaky, hard and uncomfortable and much too low for the desk. I had to use the dining table and it was still a little too low for comfort. No coffee maker and no utensils doesn't s... read more
Business response:
Dear Guest, We appreciate your detailed feedback and apologize for the issues you encountered. While we are glad our staff was friendly and helpful, we regret the cleanliness and maintenance shortcomings in your room. Your concerns about the air freshener, floor, desk chair, and lack of basic amenities are being addressed. We are also working to improve our breakfast offerings. Your comments are invaluable in helping us enhance our services, and we hope to better serve you in the future.Sincerely,Hotel Management
Worst front desk and they called the cops on me for noise complaints while I was in the restaurant up the street at BJ eating. Police ended up kicking me out no redund of a day or anything. STAY AWAY!!!
Business response:
Dear Adan, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Easton
How is Extended Stay America - Columbus - Easton rated?
Extended Stay America - Columbus - Easton has a 3.5 star rating with 2,116 reviews.
When is Extended Stay America - Columbus - Easton open?
Extended Stay America - Columbus - Easton is open now. It will close tomorrow at 12:00 a.m.