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Extended Stay America - Columbus - Easton
- Hotels
- Columbus, OH
About this business
Location details
4200 Stelzer Rd., Columbus, OH, 43230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The outside of the property appeared unkept and unsafe. There were homeless people wandering around. The hallways reeked of marijuana smell. The bed was hard and uncomfortable. There was no coffee maker or hairdryer in the room, which are usually pretty standard items in most hotels. The water in the shower wouldnt get hotter than luke warm. There were people being very noisy in the hallways, late at night. The carpet was dingy and disgusting.
Business response:
Dear Staci, Thank you for your feedback. We sincerely apologize for the issues you experienced during your stay, and we regret that we did not meet your expectations. Please be assured that your concerns, including the cleanliness, noise, and comfort, are being addressed with our team to ensure improvements. We take your comments seriously and will work hard to resolve these matters. We hope you’ll give us another chance to provide you with a more pleasant stay. Sincerely,Hotel Management
Disappointing Experience I reserved this hotel for it's location near a very large shopping district and for convenience to freeway access. I was disappointed with the rooms appearance but i would say it was satisfactory. That said, I had to evacuate on the first night for a fire alarm which was due to some kind of hotel malfunction and the second night my car was vandalized. I was so upset that I asked to be released from the 5-day stay and get a refund. The hotel was apologetic and said they would allow me to check out and... read more
Business response:
Dear Jessica, Thank you for sharing your experience. We deeply apologize for the issues you encountered, including the fire alarm malfunction and the vandalism of your car. We understand how upsetting these situations can be, and we are committed to ensuring the safety and comfort of our guests. We appreciate your understanding, and we’ll continue working to prevent incidents like this. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
There was nothing special in fact it was the worse experience of my life. We got transferred from a non carpeted dirty room to a carpeted room that smelled bad it was like a wet furry animal had stayed and they never steamed cleaned the carpet. The lobby & stairwell had a bad smell, like wet dogs. I found fleas in our 2nd room the next morning. Our door dead bolt didn’t lock so we used the hook latch and we slept with our clothes on. I ruined a brand new pair of white socks that turned black from the dirty carpet in the seco... read more
Business response:
Dear David, Thank you for sharing your experience with us. We apologize for the issues you encountered, from cleanliness concerns to the discomfort caused by room odors and the carpet condition. These are not reflective of our standards, and we’re working with our housekeeping and maintenance teams to address and prevent these problems. Your feedback is invaluable as we strive to improve. We regret any disappointment caused and hope to have an opportunity to serve you better. Sincerely,Hotel Management
Very poor customer service
Business response:
Dear Paul, Thank you for taking the time to share comments about your stay. We strive to deliver exceptional service consistently, so we apologize for your disappointing experience. We have shared your feedback with our team to ensure these issues are not repeated in the future. We hope you will give us another chance to prove we are committed to providing outstanding service to every guest.We look forward to welcoming you back to our hotel.Sincerely,Hotel Management
It’s okay for a temporary stay
Business response:
Thank you, Amy, for taking the time to share your feedback. We are sorry that your stay did not fully meet your expectations. While we are glad it served as a temporary option, we understand that your experience could have been better. We are continuously working to enhance our services and ensure our guests have a more comfortable and enjoyable stay. We hope you will consider staying with us again in the future and allow us the opportunity to provide you with an improved experience. Safe travels!Sincerely,Hotel Management
Det var mye høy snakking om kvelden og natt
Business response:
Dear Amanuel, Thank you for your feedback. We apologize for the inconvenience caused by the noise during your stay. Providing a peaceful and comfortable environment is important to us, and we are sorry this wasn't your experience. We appreciate your understanding and will take steps to address the issue. We hope you will consider staying with us again for a more pleasant experience in the future. Safe travels!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Easton
How is Extended Stay America - Columbus - Easton rated?
Extended Stay America - Columbus - Easton has a 3.5 star rating with 2,116 reviews.
When is Extended Stay America - Columbus - Easton open?
Extended Stay America - Columbus - Easton is open now. It will close tomorrow at 12:00 a.m.