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Extended Stay America - Columbus - Easton
- Hotels
- Columbus, OH
About this business
Location details
4200 Stelzer Rd., Columbus, OH, 43230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was a cockroach on the room door
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the pest presence you observed in your room, as this is unacceptable and does not reflect the standards we aim to maintain. These matters are taken seriously, and your comments will be shared with our teams and pest control provider for immediate review. Maintaining a comfortable and immaculate environment remains our priority, and your insights are greatly valued. We regret the impact this had on your stay and appreciate you bringing this matter to ... read more
we didnt even stay the night. carpet had stains, room was dirty, hotel had bad odor...we had to hold our nose everytime we left our room. would rank this as one of the worst hotels i have stayed in
Business response:
Dear Richard, Thank you for taking the time to share your experience. We sincerely regret that your stay fell short of expectations and that the condition of your accommodations caused such discomfort. Please accept our deepest apologies for the inconvenience you encountered. Your feedback has been shared with our housekeeping team to ensure immediate improvements. We value your input and hope you’ll consider giving us another chance to provide a far better visit. Sincerely, Hotel Management
Out of all the extended stays in Columbus this one has the least amenities, is unclean and have the nerve to charge more than any other location, I guess
Business response:
Dear Alex, Thank you for taking the time to share your experience. We genuinely regret that the condition of your accommodation did not meet expectations and apologize for the inconvenience you encountered. Cleanliness is a top priority, and your comments have been shared with our housekeeping team for immediate review and improvement. We value your feedback and hope you will allow us another opportunity to provide a more comfortable and refreshed stay in the future. Sincerely, Hotel Management
Checking in was the best part about the stay. The young lady was wonderful & very courteous. The place smelled like fish. Our toilet didn’t work, old toothpaste tube from prev traveler on sink. Big red stains all over the floor, mold on night stand & surrounding floor area. The towels were stained/dirty. Very poor lighting in back parking lot. Would not recommend.
Business response:
Dear Jammie, Thank you for your detailed feedback. We are genuinely sorry for the conditions you encountered throughout your visit. Cleanliness, comfort, and safety are priorities we take seriously, and it is disappointing to learn that these standards were not met. We will share your concerns with our housekeeping and maintenance teams to prevent future occurrences. We appreciate your input regarding the parking light and apologize for the inconvenience. We value your input and regret that your experience fell short of expe... read more
We counted about 8 cockroaches over 2 days and had to go in by our own roach traps to feel comfy sleeping in there at night.
Over charged Was charged twice.
Business response:
Dear Dean, We sincerely apologize for the inconvenience of being charged twice. This is not the experience we want for our guests, and we understand how frustrating billing issues can be. Your feedback helps us improve our processes and communication, and we are truly sorry this was your experience. We hope for the opportunity to restore your trust on a future visit. Sincerely, Hotel Management
It was dark, and the breakfast was not like it was pictured online.
Business response:
Dear Penny, We're sorry to hear that your experience with the lighting and breakfast did not meet your expectations. We understand how important accurate online representation is and will review our listings to ensure they reflect our current offerings. Your comments regarding the lighting have also been shared with our team for further evaluation. We appreciate your input, as it helps us improve the guest experience. We value your stay and look forward to welcoming you back soon. Sincerely, Hotel Management
It was somewhere to sleep, nothing else. Qe wouldn't go back.
Business response:
Dear Jodi, We’re sorry to hear that your stay did not meet your expectations beyond providing a place to sleep. Our goal is to offer a clean, comfortable, and welcoming environment for all guests, and we regret that we fell short during your visit. Your comments have been shared with our team to help us improve. We hope you’ll consider giving us another chance to provide a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Easton
How is Extended Stay America - Columbus - Easton rated?
Extended Stay America - Columbus - Easton has a 3.5 star rating with 2,207 reviews.
When is Extended Stay America - Columbus - Easton open?
Extended Stay America - Columbus - Easton is open now. It will close tomorrow at 12:00 a.m.