Extended Stay America - Columbus - Easton

Business response:

Dear Titus, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management 

Business response:

Dear Ryan, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. Thank you again for your candid feedback, and we hope you will consider giving us a second chance in the future.Sincerely,Hotel Management 

Business response:

Dear Lorena, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced during your stay. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. We have discussed these concerns with our team to ensure these issues are not repeated. We hope you will stay with us the next time you visit the area; we are confident you will have a more favorable experience. Sincerely,Hotel Management