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Extended Stay America - Columbus - Easton
- Hotels
- Columbus, OH
About this business
Location details
4200 Stelzer Rd., Columbus, OH, 43230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice staff, poor level of cleanliness Looking for a quick place to crash near Easton, knowing I wouldnt be in the hotel much at all, and Ive had decent Extended Stay experiences previously. Well, the staff was friendly and seemed genuine. But, the room was absolutely gross - couters had a films i could wipe off, carpet full of a dusting or powder that was inconsistent thru the room. Room smelled of stale Indian curry food. I would not recommend this hotel based on the poor cleanliness alone.
Business response:
Thank you for your review. We apologize for the odor you experienced during your stay and the inconvenience it caused. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
Jordan, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Staff hardly ever at the front desk, made us wait 10 minutes at time of check-in and next day had to wait 30 minutes after our key stopped working for the second time. Also, no coffee in the whole building past 9:30am and there was no coffee pot in our room. The place is run-down and looks like it’s in need of a thorough cleaning. The room itself wasn’t terrible, just real bad customer service.
Business response:
Thank you for choosing to stay with us. We are sorry for the unsatisfactory service you received from our front desk associates and regret the inconvenience you experienced. We will share your concerns with the appropriate individuals to ensure this does not repeat going forward. Please note, coffee-maker is available at the front desk and is complimentary. Your concerns regarding the deep clean have been shared with our housekeeping team to ensure a better experience going forward. We hope you will return so we can make it ... read more
Scary place A woman was screaming at the top of her lungs early in the morning. Then her partner and her proceeded to yell up and down the hall for hours.
Business response:
Thank you for being our guest and for sharing your experience. We apologize for the noise issues you experienced from other guests and regret that it impacted your stay with us. On rare occasions, we have guests who do not adhere to the property rules concerning noise, resulting in disrupted annoyance for all those in the immediate vicinity. We are sorry you had an uncomfortable stay and hope you will reconsider giving us a chance to serve you both better in the future. Sincerely, Hotel Management
Poor service Staff was very rude. There was a party next door, loud music. I called to complain, the call went to a call center in Kentucky. I complained to the lady on the phone and she said all I can do is walk to the desk. Which after I was already trying to sleep and in my pajamas. Then she offered for me to call back and hit option 4. I called back and then again it went to another call service in Kentucky. She said she file a complaint. Once I got off the phone, the party got louder and then the loud music started. I t... read more
Business response:
Becky, thank you for choosing our hotel. We sincerely apologize for the service you received from one of our associates. This is not the way we would like our guests to leave, so your feedback has been discussed with our front desk staff to ensure we deliver better service and treat every guest with the warmth they deserve. We have also asked our housekeeping team to be more diligent going forward. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Man... read more
I have been staying at this hotel at least 2 to 3 times per year for past 12 years and it has declined. I believe the construction crews that stay here have really changed the overall experience. I will never return. It is sad to me as I like to frequent a known service. I notice the decline in the past 3-4 times I’ve been here but this stay was the definite decision to never return
Business response:
Thank you for your loyalty to our hotel and for coming to stay with us again. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will reconsider and give us another chance to prove we are up to the task of delivering an excellent experience. Sincerely, Hotel Management
Absolutely awful / stinky No cups in the room.. no coffee pot in the room.. dirty table and bathtub .. only breakfast was a pack of oatmeal and hot water!!!!
Business response:
Thank you for staying with us. Be assured that we take the cleanliness of our rooms and hotel very seriously, so we apologize for our carelessness during your visit. Your feedback has been shared with our housekeeping team, and steps are being taken to prevent similar mistakes going forward. We also apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. Your comments about breakfast offerings will be shared with our brand leaders to assist them when determining new breakfas... read more
Frequently asked questions about Extended Stay America - Columbus - Easton
How is Extended Stay America - Columbus - Easton rated?
Extended Stay America - Columbus - Easton has a 3.5 star rating with 2,207 reviews.
When is Extended Stay America - Columbus - Easton open?
Extended Stay America - Columbus - Easton is open now. It will close tomorrow at 12:00 a.m.