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Extended Stay America - Columbus - Easton
- Hotels
- Columbus, OH
About this business
Location details
4200 Stelzer Rd., Columbus, OH, 43230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very nasty rooms. Sheets were dirty and stained. Counters and tables were sticky. Not a fun time at all
Business response:
Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Late check in, wrong room. Wasn’t cleaned properly.
Business response:
Thank you for your stay with us and for taking the time to post your review.We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place, so these types of situations do not occur. Regrettably, we failed during this process, and for that, we are sorry. We can do better, andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
I guest room had to smoke smell although it was a non-smoking room. Had to change rooms. No toiletries outside of soap.
Business response:
Sean, we appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced due to the smoke smell. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We are sorry for not providing you with a well-poised suite. We hope you will make the same choice the next time you visit the city. Sincerely, Hotel Management
Hotel ran out of key so they let us in but not able to come out until next morning
Business response:
Suhna, thank you for sharing your feedback. We apologize for the incident you mentioned and regret the inconvenience it caused. We are reviewing this situation from our end to ensure a comfortable experience for every guest entering our doors. Please revisit us so we can make it up to you. Sincerely, Hotel Management
DON'T STAY HERE This place is horrible. I'm cancelling the last two nights. I would rather sleep in the car
Business response:
Michael, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Our room was not clean and even though someone was sent in to clean the areas of most concern, it wasn't an improvement.
Business response:
Thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Easton
How is Extended Stay America - Columbus - Easton rated?
Extended Stay America - Columbus - Easton has a 3.5 star rating with 2,207 reviews.
When is Extended Stay America - Columbus - Easton open?
Extended Stay America - Columbus - Easton is open now. It will close tomorrow at 12:00 a.m.