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Extended Stay America - Columbus - Easton
- Hotels
- Columbus, OH
About this business
Location details
4200 Stelzer Rd., Columbus, OH, 43230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Before our trip the property contacted us to say that they didn't have a room for us but they were upgrading us to a room with only one bed and a pull out couch. A day later when we called the hotel it took almost an hour to get through to someone because whenever someone would answer the phone they said they could not help us and that we needed to call back and press a different number to get to the right person. Each time we pressed the number we were told and each time that person told us to call back. Finally when we got... read more
Business response:
Karen, it was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a well-appointed room has been our aim, and we apologize for having disappointed you in this attempt. Your feedback has been shared with our Housekeeping and Front Office departments, and we are working hard to deliver the type of hospitality that you should always expect from us. We hope you re-evaluate us on your next visit as we hope to regain your confidence in our hotel. Sincerely, Hotel Management
Keep looking Awful... Nothing more to say. The rooms were terrible, run down and the smell....awful. we left the hotel without staying the night.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. Your feedback will be shared with our housekeeping team for review and action. We also will share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
This seems to be a facility that is trying to function with limited staff and resources. I was thankful that I brought along cleaning wipes to wipe things down and clean the bathroom myself. Having the kitchenette was a reason I selected this hotel, which was nice to have available...but there was no utensils, etc. Bring your own. Television very small for the size of the room. On a positive, it was quiet and the coffee that was available in the lobby was good. Easy access to most anything.
Business response:
Suzy, a well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is shared with the appropriate team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. We also are sorry for your dissatisfaction with the television. Kindly note, to ensure cleanliness, brand standards require us to keep dishware at the front desk. Please give us a chance to regain your trust and earn your highest marks in the near future. Sinc... read more
There were bugs in the room. It was terrible. The room was dirty. No coffee & the staff not very friendly.
Business response:
Thank you for the feedback regarding your stay in our hotel. We are sorry for the cleanliness issues and the insects in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We regret the frustrations you experienced, and appreciate your patience. We also apologize for the service issues you experienced while you were here. Your comments have been shared with our entire staff to ensure our focus remains on exceptional serv... read more
Dirty carpet, stains, bad smell, lots of noise, scary looking people hanging around the Lobby and outside, no glasses in room, no maid service, no real breakfast
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this a... read more
The bathroom in 333 was a disaster. The shower curtain was too long for the tub and actually filled the floor of the tub resulting in guests having to walk in others' germs, fungi, etc. The room had been converted to handicapped accessible (not requested by us) and had a full size bed which we found extremely uncomfortable.
Business response:
Thank you for being our guest. We sincerely apologize for not meeting your expectations with regard to your room and regret the inconvenience it caused to you. We always work hard in serving our guest better, so your feedback is discussed with the housekeeping and maintenance teams for review and action. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
Stood for 15 minutes to check in while front desk clerk was just sitting there. Not working on anything just sitting. The room was filthy. Top of refrigerator looked like it hadn't ben touched in months as well as TV and top of hairdryer mount in bathroom. Rooms do not have coffee pot and dishes already in room. You are told to call and order them and they will bring them to you. We called with what we needed and was told to come to front desk to get.
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Hard water, no real soap or shampoo in the rooms. Very noisy early in the morning.
Business response:
Thank you for your review. We are sorry we did not live up to your expectations, and for the noise issues you encountered. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We appreciate your feedback and hope you will come back to see us soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Easton
How is Extended Stay America - Columbus - Easton rated?
Extended Stay America - Columbus - Easton has a 3.5 star rating with 2,207 reviews.
When is Extended Stay America - Columbus - Easton open?
Extended Stay America - Columbus - Easton is open now. It will close tomorrow at 12:00 a.m.