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Extended Stay America - Columbus - Easton
- Hotels
- Columbus, OH
About this business
Location details
4200 Stelzer Rd., Columbus, OH, 43230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
staff were rude, at check in and check out. when i asked for receipt at checkout staff told me that we do not give receipts, you will get one from expedia. When you ask the front desk for anything, it is either we do not have, or we ran out. The fridge in the room made a loud noise all day, it was uncomfortable stay, also when next room start bathroom vent, the noise is loud and can be heard and felt clearly in out room.
Business response:
Thank you for the comments. We were sorry to read you were inconvenienced by maintenance issues in your room. We have alerted our engineering team, and we are fixing the problem. Again, we are terribly sorry about this. Regarding your concern about the receipt we would like to mention that while making the reservation through the third party website, a guest usually gets the receipt at the same point of time. If we could be of any further assistance, we would be happy to be of service. Please consider this an isolated incide... read more
Noisy All night long, Someone always made noises by screening, arguing, running, talking, hitting walls. I was Never been able to sleep well.
Business response:
Thank you for being our guest. A restful stay is any guest initial expectation; hence we are sorry for the noise issue you experienced due to other guests. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Please revisit us so we can make it up to you. Sincerely, Hotel Management
The fact that there’s no breakfast and in the room there was no seat to watch the tv
Business response:
Thank you for being our guest. We are sorry for the issues you encountered. We will share your feedback with our brand leaders to determine new grab-and-go breakfast offerings. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust, and we hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
Robert, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The lady at the desk was highly rude. I asked for a different room because the room I had gotten
Business response:
First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we are sorry for the inconvenience you encountered. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
So many disappointments... I have stayed at other Extended America’s and this is by far my least favorite. In the past, I my room came with dishes, utensils, coffeepot, dish detergent and a dishwasher. This was not the case with my accommodations. In conversation with another hotel guest, I was told that I needed to request for the coffeepot, dishes, etc. Thus information could have been conveyed to me when I checked in. The staff was the least friendliest I have experienced. I can go on, but to only state that This was my f... read more
Business response:
Thank you for being loyal to our brand. We sincerely apologize for the issues you encountered that ruined your stay. Your feedback is very important to us and has been shared with the front desk staff to ensure we communicate our services and facilities to all guests. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Bed was so uncomfortable it was painful...up most the night with noise. Also the warnings on the room door about theif and extra securty locks on door alarmed me. In addition my door was jammed and didnt lock properly. The studio room was ok but dont expect any additional amenities. There wasnt even a coffee maker, coffee or a paper plate. Why provide a kirchen and charge extra for amenities? Not many travlers rin around with a coffee maker and i had to use a plastic cup to give my dog some water. On the good side at least t... read more
Business response:
We are very sorry for the issues you mentioned and regret your stay was not a pleasant one. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Ugh. We booked this hotel because it was close to New Albany OH where we were visiting and it was pet friendly. Someone told us they thought it was relatively new. In retrospect, I feel bad about my dog staying at it, much less my mother in law. The rooms are dinghy, old, bare bones. My dog kept pulling candy wrappers and other garbage from under the bed. The rate was something like $111 for the night. It was just plain awful. Go elsewhere
Business response:
Thank you for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property and it's cleanliness will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Easton
How is Extended Stay America - Columbus - Easton rated?
Extended Stay America - Columbus - Easton has a 3.5 star rating with 2,207 reviews.
When is Extended Stay America - Columbus - Easton open?
Extended Stay America - Columbus - Easton is open now. It will close tomorrow at 12:00 a.m.