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Extended Stay America - Columbus - Easton
- Hotels
- Columbus, OH
About this business
Location details
4200 Stelzer Rd., Columbus, OH, 43230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I arrived earlier than check in time and was hoping room will be available. First no one was at the front desk. When someone finally came in, she said she needs to enter paperwork in the computer first before she can let me know if anything was available. She was not very helpful and didnt even say how long it will take. I left and did not even stay for the night. Place did not look like it was taken care of and did not even have a lobby.
Business response:
Thank you for your review. We are sorry to read that our facility fell short of your expectations and for the poor experience you had with one of our associates. It is never our intention to disappoint any guest, and we apologize for letting you down. We have shared your comments with her so that such instances are not repeated. Thank you again for being our guest, and we hope you will stay with us the next time you are in our area. Sincerely, Hotel Management
Just not clean at all!! There was toothpaste stains in the bathroom sink from the previous person! The room smelled like urine when we walked in. If it hadn't been so late, I probably would have asked for a refund and found someone else to sleep. It was obvious the cleaning staff does as little as possible in these rooms! The was breakfast was a JOKE~ It was 8am when I went to get a coffee and something to eat, there were only some granola bars & 3 packaged muffins left. I won't stay here again, I felt gross the whole night ... read more
Business response:
Sandra, it was disappointing to know you did not have an excellent stay. We sincerely apologize for the inconvenience you encountered in your room, which made your visit uncomfortable. The stress caused is undoubtedly understood, and your feedback about the odor and cleanliness issues have been discussed with the head of our housekeeping team to take the corrective measures and ensure we always deliver a comfortable stay to all of our guests who walk in our doors. We are sorry for the disappointment you had with our breakfas... read more
Attitude of front desk Begrudgingly allows you to rent a room Poor english
Business response:
Mitch, it was disappointing to read your comments concerning your stay at our hotel, especially about the poor service provided by some of our team members. We offer our apologies for the inconvenience you had and please know we are working to remedy this so your next stay will be perfect. Please give us an opportunity to provide you with the outstanding hospitality you deserve. Sincerely, Hotel Management
I like nothing about this hotel. Lobby and elevator are very small and dirty. Front desk looked like a small warehouse. The lightning in the the hallways is not sufficient. The hotel looks like a rundown facility needs some updates. I won’t recommend this hotel to any one, especially with the price they charged.
Business response:
Sherry, please accept our apology for not living up to your expectations during your visit. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Woke up to find my car window smashed in along with 12 other cars. Another guest let us know that he lives there and this has happened 8 times in the last year. The hotel has not put up cameras, hired a security guard or anything. Come to find out... it was a crazy guest who had been living there for over a year that was smashing the windows. Plus, our room stunk, my clothes carried the smell home. No bed bugs, but that is about the only positive thing about this place.
Business response:
Dear Phyllis, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
was at a good location, was nice a one time $10.00 a day maid service if you wanted your room cleaned
Business response:
Thank you for evaluating your stay online. We are glad you liked our convenient location and that you found our housekeeping policy suitable for your needs. However, we are sorry for any inconvenience caused. We hope to have another opportunity to serve you in the future. Sincerely, Hotel Management
The beds were small, kitchen did not have items like other extended stays have had, like dishwashing soap. The walls are very thin, and if you are not on the top floor, you will hear footsteps.
Business response:
Gina, thank you for the review. We are sorry for not meeting your expectations with the bed in your room and regret the noise issue you experienced. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Kindly note, to ensure the cleanliness of kitchenware our brand standards require us to make these items available at the front desk rather than leaving them in the suites. We will remind our front desk to communicate this more clearly going forw... read more
The room was very hot upon arrival. We also were given no toilet paper in the restroom which usually is beleived to be there. The room reaked of cigarettes, highly disappointed with the room we were given. It was me and my SO's anniversary
Business response:
David, thank you for your review and for making us a part of your anniversary. We are sorry we failed to provide our customary attention to detail in preparing your room, and we sincerely apologize for the oversight. We will share your feedback with the housekeeping team so that they are more diligent going forward. We are also sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address... read more
This place had bed bugs and was absolutely filthy! I was bitten and trapped one to show the front desk. I will not be staying here again.
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Easton
How is Extended Stay America - Columbus - Easton rated?
Extended Stay America - Columbus - Easton has a 3.5 star rating with 2,207 reviews.
When is Extended Stay America - Columbus - Easton open?
Extended Stay America - Columbus - Easton is open now. It will close tomorrow at 12:00 a.m.