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Extended Stay America - Columbus - Easton
- Hotels
- Columbus, OH
About this business
Location details
4200 Stelzer Rd., Columbus, OH, 43230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a happy stay. Room was not clean. Dusty on tv stand ,on top of blow Bryer ,mold around tub faucet. No ice machine or vending area in hotel. House keeping only cleans room if you stay more then 4 days. Beds need changed every day and clean towels and wash towels daily. Will not stay at another
Business response:
Lena, thank you for reviewing your stay. We are sorry for the misunderstanding you had in regard to our hotel policy and regret your stay was not a pleasant one. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, we value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying... read more
When I arrived to my room, I pulled back the covers and sheets to find blood stains and other stains on my sheets. I proceeded to the front desk and they gave us another room. As I was laying down in the bed of my second room, I seen bed bugs crawling on the pillow cases. None of the staff was alarmed about their being bed bugs in the hotel meaning that this isn’t their first time hearing about them. I got a refund but that hotel is DISGUSTING and I will never stay there again.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
no phone in the room,,,no tv channel schedule either,,,told thm about,,took 2 hours to for them to resolve
Business response:
Gary, we are sorry you encountered some issues with maintenance services during your stay. It is very unusual for our front desk team to be unresponsive to the needs of a guest when made aware of an issue, and our maintenance staff delivers outstanding service. We sincerely apologize this was not the case during your stay. We have shared your feedback with our maintenance team as well as our front desk team and will use this as a training opportunity to improve our service delivery. Once more, we do apologize and hope you wi... read more
Horrible hotel, Horrible Staff. Dangerous place to stay
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The room was incredibly dirty including trash in drawers and under beds, crumbs on the dresser, mold in the bathroom, cigarette ash in the elevator and smoke smell in the room.
Business response:
We sincerely apologize for the odor and cleanliness issues you encountered your room. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure these problems don’t happen again. Counting on your kind generosity to accept our apology, we hope you and your family will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Worst stay ever!!! 1:00 am in the morning had to move to another room because there were young kids in the room beside us being loud and smoking in their room and we couldn’t sleep. Told the front desk. They asked them to calm down and it didn’t work. So at 1:30 am on our anniversary stay we were getting dressed and moving all our things to another room. Had a king bed and was moved to a queen bed... not happy at all.
Business response:
Thank you for your review. We are so sorry for the noise issues you encountered from other guests at our property and regret the inconvenience it caused. Although our staff moved you to another room, we apologize that you were not satisfied. We will address your concerns and ensure we take action for improvement. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
the floor was coming up and the elevator felt like it was going to break
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Toilet Paper shortage There was Sticky Stuff on the kitchen floor that we used our towels to clean up, stains all over the carpet. The kicker was NO toilet paper. I'm not talking low roll, I'm talking NO ROLL and NONE in the room as a replacement. Luckily there was a small box of tissues. Yikes! There was never anyone at the desk. You had to go to the phone at the elevator and call the office for someone to come to the desk. Good Luck, people! there are plenty of hotels around, keep looking.
Business response:
Thanks for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issue you encountered in your room/here. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Kindly note, toiletries and other articles are available at front desk and are complementary. Please consider a return visit to our hotel so that we can provide you with a better stay ... read more
No hot water. Had to shower in another room no hair dryer. Very noisy. Squeaky floors from upstairs room
Business response:
Cathy, thank you for the review of our hotel. We sincerely apologize that you encountered so many difficulties during your stay with us. Your comments have been shared with the appropriate team members, so we can take action to prevent these issues from happening again. Everything we do is aimed at providing you with a better hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Easton
How is Extended Stay America - Columbus - Easton rated?
Extended Stay America - Columbus - Easton has a 3.5 star rating with 2,207 reviews.
When is Extended Stay America - Columbus - Easton open?
Extended Stay America - Columbus - Easton is open now. It will close tomorrow at 12:00 a.m.