Extended Stay America - Columbus - Polaris

Anonymous 

on Expedia

6 years ago

Just so we are clear I am not one to typically get upset and write reviews but this is an exception. The initial room we were given was dirty. Sheets were all messed up and had towels on the ground. I was pretty calm but obviously asked for a new room which i did recieve . She also said she would bring me sheets for the pull out couch bed. When i got in the new room the tv remote was missing which i wasnt too terribly worried about but still annoying. As time went by we never recieved the blankets/sheet for the othed bed so ... read more

Hunter 

on Expedia

6 years ago

i was disappointed i use hotels . com a lot me and my husband travel often and we’ve never had an issue , the first room they put us in lasted all of 5 min. we unmade the bed to see hair and crumbs in the bed ... we notified the front desk they changed our room , after moving all our stuff we settled in the second room to find a beer cap on the chair at this point we weren’t going to change rooms again , the bed was clean but to say the least the maid service didn’t seem to be doing their job . 

Benjamin 

on Expedia

6 years ago

STAY SOMEWHERE ELSE The room was not cleaned properly you could see the surfaces were dirty and had rings from the previous guests. Around 5am a fire alarm went off in the room across the hall because the guest was burning some toast or something. Went I went to the front desk 20 minutes after the alarm went off... cause no one was answering the phone... I literally had to scream out to get anyone’s attention finally a rude and dismissive attendant arrived. I returned to my room only to listen to this alarm another hour and ... read more

Anonymous 

on Expedia

6 years ago

Couldn’t get in. No front desk clerk for twenty minutes. Room never warmed up 64 degrees. Smelled of smoke and we got non smoking. I will never stay there again. No basket in the kitchenette. It just looked neglected 

Shawn 

on Expedia

6 years ago

Had to move rooms. First room had an insecticide smell and the window was open when I came into the room ... most likely to air out the smell. Hotel was quite dirty and my second room wasn’t much better. Hair in the bathtub, stains on the pillows and an uncomfortable mattress. The floor in the bathroom was also dirty. I have stayed in this hotel many times before and it seems that management has changed. 

Anonymous 

on Expedia

6 years ago

Less than par There were potato chips on the floor by our bed and the hallway carpets were noticeably not swept in a while. My parents originally couldnt get their key to work for their room and the front desk lady seemed very inconvenienced to have to bring them a new key and then their heater didnt work all night. Our other friends opened their room and it hadn't been cleaned at all! They had to get a different room completely and the next morning found a bed bug. My sisters room had mold in the shower. We usually love ext... read more

Elaine 

on Expedia

6 years ago

The hotel was not very clean but what was most surprising was the appearance and overall staff. Upon checking in the front desk employee had no idea that I had already paid. There was no sense of professionalism and I could tell the employee took no pride in her job. It was an extremely poor representation for the company. 

Terri 

on Expedia

6 years ago

I changed rooms as my first room was dirty the second room was no better. Even had leftover milk in the fridge