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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Quick and easy check in. Very helpful front desk.
Business response:
Dear Atik, thank you for staying with Extended Stay America and posting your review. We are glad everything went well with your check-in and find our staff at the front desk to be friendly and helpful. We will share your compliments with the team to let them know their efforts are appreciated. Once again, thanks for your excellent feedback, and we look forward to welcoming you back soon.Sincerely,Hotel Management
Near by for eating and shopping
Place was BLAH. Check in was fast but not much was said. Room was clean, but seemed dingy. You have to ask for items that should be in the room (silverware, etc) - this IS a suite with a kitchenette. It's close to everything. As we were leaving, we noticed someone working on their car (both rear wheels removed)- hmmmm. Bed was firm, but blankets lacking. I guess for that much money, I expected more.
Business response:
Dear Steve, thank you for taking the time to share your experience; we love that you could join us. We know how small details add up to impact our hotel's overall impression significantly. Therefore, we would like to apologize that your stay was not the seamless visit you deserved. We are grateful for your patience, and we hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Management
Clean room and lobby.
Business response:
Dear Michael, we appreciate you choosing Extended Stay America. We could not be happier that you were impressed with our clean and fresh accommodations. We are pleased to host your visit and look forward to your return.Sincerely,Hotel Management
Outstanding staff
Business response:
Dear Ibrahim, thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our staff; they will be pleased to know our guests notice and appreciate their efforts. We would love to host you again on your visit. Sincerely,Hotel Management
Poor excuses and dirty Did not receive the room I booked which was supposed to be a 2 room suite with 2 beds and a pull out couch. The hotel said there was nothing they could do about it since it was booked through a 3rd party/Expedia. When we got to our room, the pull out couch still had dirty sheets on bed which contained crumbs, popsicle stick and kids toy. When the front desk person came up to bring sheets we showed them how gross it was. She apologized and said she was going to get gloves to clean up. About 30 min later... read more
Business response:
Kristin, we apologize for the issues you had regarding your room assignment and any housekeeping issues with your room. Our hotel's cleanliness is a key priority, so we regret that this was your experience. We appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,658 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.