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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was clean and quit. I was only there for one night, but the room was comfortable for a good nights sleep.
Business response:
ClintonI wanted to thank you for taking the time to let us know about your stay. We are happy that you enjoyed staying with us and look forward to seeing you again.Mike BlakeGeneral Manager
Don’t expect much I did not expect much from this stay. The hotel was fine, and location is good and safe area. The staff were unfriendly and rude. Checking guests in and out seemed like an inconvenience to the staff.
Business response:
Dear Troy, Thank you for taking the time to tell us about your visit. We are happy your overall stay was enjoyable, but we want it to be perfect. We strive to provide excellent hospitality to our guests; therefore, we apologize that this was not your experience. Rest assured that this issue has been addressed with our staff and will not be repeated. We hope to have another opportunity to show you this was an isolated incident. Sincerely,Hotel Management
Friendly service, even after normal check-in hours Despite us having a late check-in (after midnight), the front desk representative was friendly and readily available.
Business response:
Dear Holly, Thank you for staying with us and reviewing our hotel. We aim to provide an excellent experience and are glad we could provide this for you despite the late check-in. Traveling can be challenging enough, so we at Extended Stay America strive to make it stress-free for all our guests! Should your travels bring you back this way, we would be pleased to host you again.Sincerely,Hotel Management
Extended Stay Columbus This facility offers relatively good value in the north Columbus area. My one complaint is that I was unable to control the AC in the room. None of the controls worked. I had to cover the vents to keep the cold air off of me while I slept. I will mention this to the staff when I check out.
Business response:
AnonymousThank you for the perfect score. We look forward to seeing you again.Mike BlakeGeneral Manger
Business response:
MichaelThank you for taking the time to let us know about your stay. We appreciate and value your business and hope that the next time that you are in the Columbus area that you will stop in to see us and that we can better meet your expectations.Thank YouMike BlakeGeneral Manager
Great
Business response:
LetaThank you for taking the time to share your thoughts with us during your recent stay. We value your business and look forward to having you stay with us again.
Business response:
JosephThank you for taking the time to share your thoughts with us during your recent stay. We value your business and look forward to having you stay with us again.
Room had a large stain on the bedding and comforter. Staff switched us to another room. Breakfast was disappointing.
Business response:
EricI wanted to thank you for taking the time to let us know about your recent stay with us. I will be sharing your feedback with the staff so that we can improve on the areas that you have mentioned.Mike BlakeGeneral Manager
The room was clean and comfortable. The only problem is the bathroom sink was plugged up
Business response:
Dear Donald, Thank you for choosing to stay with Extended Stay America. We are thrilled to receive your kind review and are delighted to learn you found our hotel so comfortable and spotless. However, we apologize for the maintenance issue you had with your bathroom sink. Your concerns have been shared with our team, and we will take necessary measures to ensure such inconveniences don't happen again. We appreciate you for being our guest, and if you find yourself in our area again, we hope to have another opportunity to pro... read more
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,658 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.