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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The door on the outside is so loud...once people were up and moving....The door just kept slamming....not exactly the way I wanted to wake up and than have to stay up. Also the walls are super thin and the beds are right up against said wall, you can hear and smell your neighbor going to the bathroom.
Business response:
Thank you for your review. We are sorry your sleep was disturbed due to the noise made by other guests on the property. On rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Overall great location, room was clean. Good value for the money. Only problem I had was with the heavy good smells in the hallways. Each room has a stove . All the smells were too much for me , but only lingering on the halls.
Business response:
Tracy, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you liked your well-kept room and that you found us to be good value. Your feedback regarding the hall will be shared with our housekeeping team so that corrective measures can be taken.. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
I didn't really want to stay downtown Columbus for my weekend class. I liked the convenience of being able to get downtown within 20 minutes and close access to the expressway. A lot of dining and shopping options close by.
Fed to move room twice because the air conditioner was very noisy and one that the really noise the tired of moving. A/C very noisy
Business response:
Thomas, thank you for taking the time to write a review of our hotel. We are sorry about the issues you experienced during your stay. We were happy that our staff was able to resolve everything to your satisfaction but wanted to apologize for this inconvenience. We understand that every detail matters and assure you that we are working to correct these concerns. Thank you again for your candid feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Generally I was satisfied with my overnight stay.
It was an average room. Pool was closed.
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. We also regret any disappointment you had with our pool being closed during your visit due to the current circumstances. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,640 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.