Extended Stay America - Columbus - Tuttle

Business response:

Dear Guest, Thank you for sharing your feedback. We are glad to hear that you found your stay clean and overall pleasant, and that you felt it was a good value for the price. At the same time, we are sorry for not meeting all your expectations with the accommodations. Your input is valuable, and we will be reviewing ways to make our rooms more comfortable. We look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing to stay with us and for taking the time to provide your candid feedback. While we appreciate your compliments for our welcoming front desk team and the warm hospitality that you received from them, we are sorry for falling short of your expectations regarding the overall look and feel of our guest rooms. Your specific concerns, which you outlined about the sink, have been noted and will be brought to the attention of the relevant departments. Reviews such as yours are valuable to our hotel ... read more

Business response:

Dear Loretta, We are delighted to hear that your stay was enjoyable, as always! It is wonderful to know that we continue to provide a comfortable and welcoming experience for you. Your continued support means a lot to our team. Thank you for choosing Extended Stay America, and we look forward to hosting you again soon for another seamless and pleasant visit! Sincerely, Hotel Management 

Business response:

Dear Bre, We are thrilled to hear that your stay left such a wonderful impression! It is fantastic to know that our team made your visit enjoyable and memorable. At Extended Stay America, we strive to create a welcoming and comfortable environment for all our guests, and your kind words truly mean a lot. We look forward to welcoming you back soon for another exceptional experience. Sincerely, Hotel Management