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Extended Stay America - Columbus - Tuttle
- Hotels
- Dublin, OH
About this business
Location details
5530 Tuttle Crossing Blvd., Dublin, OH, 43016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Neglected room without proper setup - not good I recently stayed at the Extended Stay America in Dublin, OH, and unfortunately, my experience was far from satisfactory. Upon arrival at 11 PM, I encountered two men in the parking lot, one of whom was shirtless, engaging in loud conversation. This made me feel uneasy and raised concerns about the hotel's security. Entering my room, I discovered that the sofa bed lacked essential bedding—no sheets, blankets, or pillows were provided. I had to contact the front desk and wait for... read more
Business response:
Dear Guest, We sincerely regret that your stay did not meet expectations. Guest comfort and security are our priorities, and we apologize for any unease upon arrival. We understand the frustration of waiting for bedding and will work to improve our preparedness. Your concerns regarding room condition and cleanliness have been shared with our team for immediate attention. We appreciate your input and hope to provide a much-improved experience in the future. Sincerely, Hotel Management
Room carpet very dirty and stained. Mold on exterior windows and wall.
Business response:
Dear Benjamin, We sincerely apologize for the cleanliness issues you encountered, including the stained carpet and mold on the windows and walls. This does not reflect the standards we strive to maintain, and we are taking immediate steps to address these concerns with our housekeeping and maintenance teams. Your comfort is important to us, and we appreciate you bringing this to our attention. We hope to provide you with a better experience next time. Sincerely,Hotel Management
Very run down! The rooms looked dirty. Under the couch there was trash and nail clippings. Asked for extra pullows for the pull out and they didn't have any. They gave us a blanket that we didn't end up using because it had hair balled up on it. Very disappointed with our stay.
Business response:
Dear Chasity, Thank you for your feedback. We apologize for the cleanliness issues and for not having the extra pillows you requested. Our goal is to ensure a comfortable and pleasant experience for every guest, and we regret that we fell short during your stay. We are addressing these concerns with our team to ensure a higher standard of cleanliness and availability of essentials. Thank you again for your comments, and we hope to welcome you back for a better experience.Sincerely,Hotel Management
It smelled like cigarettes even tho it says no smoking. Very dirty. Sink faucet was broken.
Business response:
Dear Nicole,Thank you for the review and for sharing your experience. We truly regret to learn about your disappointing experience at our hotel. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as it will help us imp... read more
I will never go back or book with this hotel. The room was dirty with linens full of blood, dust behind the tv stand with stinky socks. The sofa bed has Cheerios and cookies in the bed. The best part is the pillows unclean , full of dark spots.
Business response:
Dear Nabila,Thank you for taking the time to share your concerns regarding your recent stay. We sincerely apologize for the unacceptable conditions you experienced in your room. This is not reflective of our commitment to cleanliness and guest satisfaction. Your feedback is crucial, and we are addressing these issues with our housekeeping team to rectify them immediately. We genuinely regret not meeting your expectations, and we appreciate you bringing this to our attention. We hope to provide you with a significantly improv... read more
Our party of 5 all had a place to lay our head.
Business response:
Dear Melinda, Thank you for your feedback. We apologize for not meeting your expectations during your stay. Your comfort and satisfaction are important to us, and we regret falling short. We are actively working on improvements to enhance our guests' experiences. We hope you will consider giving us another opportunity to provide you with a more pleasant stay.Sincerely,Hotel Management
I paid 114 for a room with two double beds. The size was adequate but there were many problems. I wish we had tried sleeping in a parking lot in our car. The air system in the bathroom was filthy and open a hole in the wall. It did not operate. The tub drain was disgusting. The drawer on the stand between the beds was nasty. There was gum matted in the carpets. There was a hole in one of the electrical outlets just big enough to stick your finger into. The staff did not care. We did not have a bell cart so I had to climb twe... read more
Business response:
Dear Jason, We sincerely apologize for the numerous issues you encountered during your stay. Your concerns about cleanliness and maintenance are important to us, and we deeply regret falling short of your expectations. Please be assured that we are addressing these problems with our team to improve our standards. We understand your frustration and disappointment, especially with the lack of assistance from our staff. We are committed to making the necessary changes to ensure a better experience for all our guests. We hope yo... read more
Frequently asked questions about Extended Stay America - Columbus - Tuttle
How is Extended Stay America - Columbus - Tuttle rated?
Extended Stay America - Columbus - Tuttle has a 3.9 star rating with 1,471 reviews.
When is Extended Stay America - Columbus - Tuttle open?
Extended Stay America - Columbus - Tuttle is open now. It will close tomorrow at 12:00 a.m.