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Extended Stay America - Columbus - Tuttle
- Hotels
- Dublin, OH
About this business
Location details
5530 Tuttle Crossing Blvd., Dublin, OH, 43016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
poor management
Business response:
Jiayi, thank you for staying at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for your disappointment. It is never our intention to lose focus on providing excellent hospitality. We hope you will give us another chance to provide you with the stay you should have experienced this time. Sincerely, Hotel Management
Avoid The staff was very friendly upon arrival. The cleanliness of the room was terrible. There was mildew on the shower, the toilet was clogged and sink wouldn't drain. The bathroom floor and sink/vanity was dirty. I was handed a plunger to it myself.
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bette... read more
When i got off elevator the hall had a musty smell. And the room was worst. I opened windows to try and air out. The was cloths had pubic hairs . The bed smelled dirty . The room and bed sheets meed to be cleand and deodorized.
Business response:
Thank you for evaluating your stay. We realize the importance of fresh and clean accommodations are a must to set the tone for a great visit. Therefore, we sincerely apologize for the cleanliness issues you encountered in your suite and the inconvenience this caused. We take these comments seriously and will share this with our housekeeping team to ensure this is not repeated. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
I think I got "taken " When I arrived, they said the room I was to get had gotten flooded and they could put us in another room for no cost increase - have not gotten the receipt yet but I think it is about $30 more. Original room was to be a small suite that sleeps 6 maximum - room obtained had king bed and a sofa bed. King OK but sofa had a badly stained mattress, sheets too small. Will not stay there again.
Business response:
John, thank you for being our guest. We apologize for not providing the accommodations you requested and for the cleanliness issue you had in your assigned suite. Please be assured we will address this with our housekeeping team to ensure we are flawlessly preparing each room for our guests. For any further financial queries, please reach out to our front desk. They will be more than happy to assist you. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Manag... read more
They did not have a portable crib available. Also the room was not very clean. The floor was sticky and not swept well. There also wasn't any bedding for the pull out in the room. I had to ask at the desk.
Business response:
Kevin, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
They did not have the room I booked available. Booked a deluxe king; ended up with a small full room. Still charged the same price. TV didn’t work. Smelled throughout the hotel. Breakfast was granola bars.
Business response:
Janelle, thank you for being our guest.We regret that the room you requested was unavailable, and we apologize for any frustration this undoubtedly caused. We know apologies will not make up for the inconvenience, but we indeed are sorry. Also, your concern regarding the television will be shared with our maintenance team so that corrective measures can be taken. Thank you for your feedback, which is much appreciated. We hope to have an opportunity to better your experience with us whenever your travels bring you back to the... read more
Nasty tub backed u and toilet didn’t flush tablet and drain hairs in the bed as that didn’t work whenever went to check in later in the evening receptionist was moody and snappy and not hospitable
Business response:
Kary, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Tuttle
How is Extended Stay America - Columbus - Tuttle rated?
Extended Stay America - Columbus - Tuttle has a 3.9 star rating with 1,497 reviews.
When is Extended Stay America - Columbus - Tuttle open?
Extended Stay America - Columbus - Tuttle is open now. It will close tomorrow at 12:00 a.m.