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Extended Stay America - Columbus - Tuttle
- Hotels
- Dublin, OH
About this business
Location details
5530 Tuttle Crossing Blvd., Dublin, OH, 43016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They did not have the room I booked available. Booked a deluxe king; ended up with a small full room. Still charged the same price. TV didn’t work. Smelled throughout the hotel. Breakfast was granola bars.
Business response:
Janelle, thank you for being our guest.We regret that the room you requested was unavailable, and we apologize for any frustration this undoubtedly caused. We know apologies will not make up for the inconvenience, but we indeed are sorry. Also, your concern regarding the television will be shared with our maintenance team so that corrective measures can be taken. Thank you for your feedback, which is much appreciated. We hope to have an opportunity to better your experience with us whenever your travels bring you back to the... read more
Nasty tub backed u and toilet didn’t flush tablet and drain hairs in the bed as that didn’t work whenever went to check in later in the evening receptionist was moody and snappy and not hospitable
Business response:
Kary, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Psychotic houses
Business response:
Seth, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
The shower had a rust ring around the bottom in room 330. There were people playing loud music late at night and early evening. The breakfast was only packets of oatmeal and granola bars. While that is better than nothing if you advertise a breakfast I just expect something hot. I understand times are hard with COVID but these are some things I was not satisfied with.
Business response:
Erin, thank you for your review. We are sorry for the cleanliness issue you encountered. We have asked our housekeeping team to be more diligent going forward. On rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. We will also share your feedback with our food and beverage team to see where we can improve our grab-and-go breakfast offerings. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Man... read more
We tried to check in at 4:45 pm on a Saturday and there was NO ONE there. A message was left to dial 0000 on the phone, but no one ever answered. Finally someone came to check us in, but he was a clod and unfriendly.
Business response:
Alan, thank you for your review. We are sorry for the unsatisfactory service you received at check-in and regret the inconvenience caused. This is not the kind of impression that we want our guests to have. We will bring your concerns to the attention of our staff as we continuously strive to improve. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
The property was fine. Shorty after checking in and my child showered, a roach was seen and we took a picture of it to show the desk clerk and he refunded me with no problem and ended up staying with family in town.
Business response:
Thank you for your review. We are sorry for the issue you encountered and regret the inconvenience caused. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
A lot of potential. They should drug test their employees
Business response:
Thank you for your recent visit and for your feedback. Please accept our sincerest apologies for the behavior you experienced from our staff member. Your comments have been addressed appropriately, and we are taking measures to ensure this is not repeated. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Tuttle
How is Extended Stay America - Columbus - Tuttle rated?
Extended Stay America - Columbus - Tuttle has a 3.9 star rating with 1,471 reviews.
When is Extended Stay America - Columbus - Tuttle open?
Extended Stay America - Columbus - Tuttle is open now. It will close tomorrow at 12:00 a.m.