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Extended Stay America - Columbus - Tuttle
- Hotels
- Dublin, OH
About this business
Location details
5530 Tuttle Crossing Blvd., Dublin, OH, 43016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel called and cancelled our reservation, saying our room was flooded. They tried to tell us to go to a hotel 30 minutes away. We reserved at that specific location for a family event. We did not agree to go to the second hotel, and ended up staying at a hotel near the original one, at double the price.
Business response:
Dear John, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
The outside was very appealing. The inside was not so great. I stayed in the double bed with pull out couch room. Everything was super outdated. We had a kitchenette with no utensils, no plates, paper towels etc. we booked the room for 5 people and we had 3 towels in the room. When we called for more, they told us we would have to come get them. The pull out bed did not have sheets, blankets or pillows. The regular beds were ridiculously hard and uncomfortable. The bathroom was not clean. There was someone in the room above ... read more
Business response:
Dear Bridget, Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay. Your experience does not reflect the standards we strive to maintain. We appreciate your specific comments and will address these concerns with our team to ensure improvements are made. It's important to us that all guests have a comfortable stay. We apologize for any inconvenience and hope to have the opportunity to better serve you in the future. Sincerely,Hotel Management
Front desk service was great. Breakfast isn’t really breakfast but it’s a nice morning snack. Rooms were dirty, trash under beds. Room was small. Hot water sucked. Bed was harder than a bag of rocks.
Business response:
Dear Matt Tilley, Thank you for sharing your experience with us. We're delighted to hear that you appreciated our front desk service. However, we apologize for the shortcomings you encountered during your stay, including the cleanliness issues and the quality of amenities. Your feedback is invaluable, and we will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. We hope to have the opportunity to provide you with a more satisfactory experience in the future. Sincerely,Hotel M... read more
The room wasn’t what I expect… do not have the kitchen utensils… they give me half of the things … the room have a weird smell… when I was leaving the person in charge was really rude and treat me bad … I left some things in the room and they don’t give to me back … I never going back to that hotel …
Business response:
Dear Arlette, Thank you for choosing us. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the concerns so they are attended carefully in the future, pl... read more
Trash wasn't taken out, no breakfast in the morning coffee only a available 6am-9:30am. No regular cleaning. You have to request the dishes for the room.
Business response:
Dear Jeremy, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next vis... read more
Horrible and gross. Room was filthy. Other people’s shaving hairs all over the sink, used towels behind the door. Floors made our feet black in 20 min. Said complimentary breakfast, which ended up being packet oatmeal for your room.
Business response:
Dear Margaret, Thank you for choosing us. Please accept our apologies for the issues you encountered in your room. Although our housekeeping team works hard, they overlooked a few spots and are now working to correct the missed areas you mentioned. We know a first impression is essential, and your experience is different. Our front desk team is always available to help you with the best solution while you are with us; never hesitate to connect with them. Also, we are sorry for not providing a satisfactory breakfast to you, a... read more
Frequently asked questions about Extended Stay America - Columbus - Tuttle
How is Extended Stay America - Columbus - Tuttle rated?
Extended Stay America - Columbus - Tuttle has a 3.9 star rating with 1,471 reviews.
When is Extended Stay America - Columbus - Tuttle open?
Extended Stay America - Columbus - Tuttle is open now. It will close tomorrow at 12:00 a.m.