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Extended Stay America - Columbus - Tuttle
- Hotels
- Dublin, OH
About this business
Location details
5530 Tuttle Crossing Blvd., Dublin, OH, 43016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t book this hotel. They first gave up the room we booked and then split us up in two rooms. The hotel smelled so bad of mold and other food odor we had to lower down the AC and left the room for the air to circulate.
Business response:
Dear Reema, Thank you for the review and for staying with us. We are genuinely sorry for the inconvenience you experienced with your room assignment, and we apologize for not living up to our commitment to clean, fresh accommodations. We are working with our housekeeping managers to prevent this from happening again and hope you give us another opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management
Advertised for hot breakfast but was a joke! No juice only thing hot was instant oatmeal. Mattress in room horrible worse than a swayback horse.
Business response:
Dear Frank, Thank you for taking the time to review our hotel. We apologize for the inconvenience you experienced during your stay. We understand that breakfast is an important part of your stay, and we apologize that it did not meet your expectations. We will review our breakfast offerings to ensure that we provide a more satisfying experience for our guests. Regarding the mattress in your room, we apologize for any discomfort caused. We will address this issue with our housekeeping team to ensure that all mattresses are in... read more
Wet dog smell The bedroom door was wide open when we arrived. The reason was probably due to the wet dog smell that permeated the room. This smell did not go away and made for a quick retreat in the morning.
Business response:
Dear Stacie, We appreciate you sharing your thoughts on your recent stay with us. We are sorry that your room was not up to our usual standards of cleanliness and comfort. At our hotel, we strive to go above and beyond for our guests, so we're disappointed we fell short in your case. We are taking steps to improve our housekeeping procedures and ensure this doesn't happen again. We would love to show you our progress on your next visit.Sincerely,Hotel Management
Not so nice Staff seemed lost, room not clean, unfriend
Business response:
Dear JD, Thank you for staying with us and sharing your feedback. It is disappointing that we did not meet your expectations, and we are sorry that your room was not clean and the staff was not friendly. We always strive to provide fresh, clean accommodation, the best hospitality, and great customer service. So we regret this was not what you experienced. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please accept our apologies and consider giving us another chance to show you the ... read more
Room was out of order yet it was rented to us
Business response:
Dear MOHAMED, We regret your room did not fit more of your specifications and needs on this particular visit. We can assure you our rooms meet all the standards expected of us. However, we always welcome feedback that may help make future guests’ stay more comfortable. Thank you for choosing us; it was our pleasure hosting you. We hope to see you again soon.Sincerely,Hotel Management
Not clean enough! I only stayed for one night. The room at first glance appeared clean but stay in there more than 5 minutes and the unkept environment was very apparent. The floors were not cleaned in a while. Lots of fingerprints everywhere. Toilet didn’t work properly. Had to flush twice because the tank would not fill properly the first flush and the toilet seat was not fastened down on one side which maintenance was not on site until Monday to fix it. My wife and I had to wipe down a bunch of surfaces within the first 1... read more
Business response:
Dear Richard, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Hotel en malas condiciones y el costo bien alto. No lo recomiendo
Business response:
Dear Ercides, we apologize for any inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Management
booked several weeks early through Expedia. Called night of arrival at 11:30 pm to confirm soon arrival. Woman at front desk confirmed and said to come when we can. Arrived at the property at 12:20am, and night desk person said we did no longer had our room. he was very helpful on calling local properties but none were available. we had to drive thru the night for home.
Business response:
Dear Therese, we appreciate you choosing Extended Stay America. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you in the future better. We would love to make it up to you and hope you will consider a return visit.Sincerely,Hotel Management
The room was dirty and run down. The shower was so bad that none of us felt comfortable using it. We needed extra bedding for the pull out couch, but nobody was at the lobby desk, so we had to call to get in touch with someone. The breakfast offering was coffee and packaged muffins and granola bars. The best thing I can say is that provided a roof over our heads for a night.
Business response:
Dear Cringy, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we apologize for not meeting your expectations. Your feedback is valuable to us and will be addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerel... read more
Frequently asked questions about Extended Stay America - Columbus - Tuttle
How is Extended Stay America - Columbus - Tuttle rated?
Extended Stay America - Columbus - Tuttle has a 3.9 star rating with 1,471 reviews.
When is Extended Stay America - Columbus - Tuttle open?
Extended Stay America - Columbus - Tuttle is open now. It will close tomorrow at 12:00 a.m.