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Extended Stay America - Columbus - Tuttle
- Hotels
- Dublin, OH
About this business
Location details
5530 Tuttle Crossing Blvd., Dublin, OH, 43016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room wasn’t what I expect… do not have the kitchen utensils… they give me half of the things … the room have a weird smell… when I was leaving the person in charge was really rude and treat me bad … I left some things in the room and they don’t give to me back … I never going back to that hotel …
Business response:
Dear Arlette, Thank you for choosing us. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the concerns so they are attended carefully in the future, pl... read more
Trash wasn't taken out, no breakfast in the morning coffee only a available 6am-9:30am. No regular cleaning. You have to request the dishes for the room.
Business response:
Dear Jeremy, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next vis... read more
Horrible and gross. Room was filthy. Other people’s shaving hairs all over the sink, used towels behind the door. Floors made our feet black in 20 min. Said complimentary breakfast, which ended up being packet oatmeal for your room.
Business response:
Dear Margaret, Thank you for choosing us. Please accept our apologies for the issues you encountered in your room. Although our housekeeping team works hard, they overlooked a few spots and are now working to correct the missed areas you mentioned. We know a first impression is essential, and your experience is different. Our front desk team is always available to help you with the best solution while you are with us; never hesitate to connect with them. Also, we are sorry for not providing a satisfactory breakfast to you, a... read more
Don’t book this hotel. They first gave up the room we booked and then split us up in two rooms. The hotel smelled so bad of mold and other food odor we had to lower down the AC and left the room for the air to circulate.
Business response:
Dear Reema, Thank you for the review and for staying with us. We are genuinely sorry for the inconvenience you experienced with your room assignment, and we apologize for not living up to our commitment to clean, fresh accommodations. We are working with our housekeeping managers to prevent this from happening again and hope you give us another opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management
Advertised for hot breakfast but was a joke! No juice only thing hot was instant oatmeal. Mattress in room horrible worse than a swayback horse.
Business response:
Dear Frank, Thank you for taking the time to review our hotel. We apologize for the inconvenience you experienced during your stay. We understand that breakfast is an important part of your stay, and we apologize that it did not meet your expectations. We will review our breakfast offerings to ensure that we provide a more satisfying experience for our guests. Regarding the mattress in your room, we apologize for any discomfort caused. We will address this issue with our housekeeping team to ensure that all mattresses are in... read more
Wet dog smell The bedroom door was wide open when we arrived. The reason was probably due to the wet dog smell that permeated the room. This smell did not go away and made for a quick retreat in the morning.
Business response:
Dear Stacie, We appreciate you sharing your thoughts on your recent stay with us. We are sorry that your room was not up to our usual standards of cleanliness and comfort. At our hotel, we strive to go above and beyond for our guests, so we're disappointed we fell short in your case. We are taking steps to improve our housekeeping procedures and ensure this doesn't happen again. We would love to show you our progress on your next visit.Sincerely,Hotel Management
Not so nice Staff seemed lost, room not clean, unfriend
Business response:
Dear JD, Thank you for staying with us and sharing your feedback. It is disappointing that we did not meet your expectations, and we are sorry that your room was not clean and the staff was not friendly. We always strive to provide fresh, clean accommodation, the best hospitality, and great customer service. So we regret this was not what you experienced. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please accept our apologies and consider giving us another chance to show you the ... read more
Frequently asked questions about Extended Stay America - Columbus - Tuttle
How is Extended Stay America - Columbus - Tuttle rated?
Extended Stay America - Columbus - Tuttle has a 3.9 star rating with 1,480 reviews.
When is Extended Stay America - Columbus - Tuttle open?
Extended Stay America - Columbus - Tuttle is open now. It will close tomorrow at 12:00 a.m.