Extended Stay America - Columbus - Tuttle

LaQuana 

on Expedia

4 years ago

The property was fine. Shorty after checking in and my child showered, a roach was seen and we took a picture of it to show the desk clerk and he refunded me with no problem and ended up staying with family in town. 

Anonymous 

on Expedia

4 years ago

A lot of potential. They should drug test their employees 

Anonymous 

on Expedia

4 years ago

Terrible customer service, not welcoming. The tub was nasty and there was still trash in the trash can inside the room. 

Anonymous 

on Expedia

4 years ago

Vehicle break-ins high I stayed at the hotel before so I chose it again for this year’s tournament. The room was not as clear as in the past. The shower handle looks like it was fixed quickly and unprofessionally. The staff was friendly but not entirely honest. I was told vehicle break ins never happened at the hotel. However, my vehicle was broken into and numerous items were stolen including the dog’s bed. The police said they are always at the property due to crime. If you decide to stay there, do not leave anything of va... read more

Tianna 

on Expedia

4 years ago

Customer service was very rude I did not stay there 

Anonymous 

on Expedia

4 years ago

We spent the day at the Columbus Zoo and at 7pm we went to check into our hotel that we booked and paid for days before through Expedia. When we got there we were told that someone else with the same name had just checked in earlier that day and that there were two reservations under my name earlier but now they’re both gone. I waited around with my spouse, our 5 year old and one year old. The plan was to take the kids to the room and one of us go grab dinner. We waited TWO and a half hours for the poor sweet desk woman to g... read more

Anonymous 

on Expedia

4 years ago

Not worth the risk. Suite reserved and paid for, not available. Upon arrival another customer was complaining of bugs in their room. We were Offered another suite only 1 actual bed & a sleeper sofa Asked if anything else available? We were told that a room could be cleaned and we said we would be back after dinner. We arrived back at the hotel and proceeds to the room. upon entering the room cockroaches were found. Went back down to the desk and ask for the other room as we could not locate another hotel. We were told that w... read more

Stacy 

on Expedia

4 years ago

Horrible Stay Hotel looks nice from the outside but horrible inside. Our room was dirty, had very few towels (only 4 for a booking of 6 people), kitchen area was not cleaned well, rooms are very outdated. No hair dryer - broken off the wall. Worst was we had a sofa bed for the kids, unfolded it and it only had a single size mattress on a queen size frame. We asked for another room or them to give us an additional room at no charge to allow enoguh sleepin arrangements - were told no. They gave us a bed on wheels to put in the... read more