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Extended Stay America - Columbus - Tuttle
- Hotels
- Dublin, OH
About this business
Location details
5530 Tuttle Crossing Blvd., Dublin, OH, 43016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelled terrible and made my family feel nauseous within 5 minutes. The floor had not been vacuumed, there was trash in the sofa bed, the counter top was pulling away from the door, there were crumbs on the cabinetry, there was a hole in the wall from the door knob. We were unable to stay here due to these conditions. When I called the following to speak to a manager about a refund the person on the phone was unhelpful and rude.
Carpet upon entrance was dirty. Rust in tub.no usb in room. Smoking in hallways.
Business response:
Michael, thank you for taking the time to post your review. We apologize for the concerns you encountered during your stay. We work hard to provide a clean, comfortable, and well-maintained environment; therefore, we regret the inconvenience it caused you. We will follow up on your concerns with respective teams to ensure we are well poised to serve you better in the future. We are grateful for your thoughts on these matters and your patience. We hope you will consider giving us another chance in the future. Sincerely, Hotel... read more
TOTALLY DISAPPOINTED This hotel was disgusting. We didn't even stay there because of the filthiness, holes in the wall, no bathroom in our room and could barely breath in the room. Staff was pleasant and refunded me immediately. Wouldn't recommend staying there at all. EVER!
Business response:
Patricia, thank you for taking the time to post your feedback. We sincerely apologize for the cleanliness issues you encountered and that you had to leave us earlier than expected due to it. We are working with our housekeeping team so that we can prevent this from happening again. We know that the compensation we have provided will not change your experience. However, we hope you now feel more comfortable with our attempt to resolve this unfortunate situation and, in some way, help restore your confidence in our hotel. We e... read more
poor management
Business response:
Jiayi, thank you for staying at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for your disappointment. It is never our intention to lose focus on providing excellent hospitality. We hope you will give us another chance to provide you with the stay you should have experienced this time. Sincerely, Hotel Management
Avoid The staff was very friendly upon arrival. The cleanliness of the room was terrible. There was mildew on the shower, the toilet was clogged and sink wouldn't drain. The bathroom floor and sink/vanity was dirty. I was handed a plunger to it myself.
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bette... read more
When i got off elevator the hall had a musty smell. And the room was worst. I opened windows to try and air out. The was cloths had pubic hairs . The bed smelled dirty . The room and bed sheets meed to be cleand and deodorized.
Business response:
Thank you for evaluating your stay. We realize the importance of fresh and clean accommodations are a must to set the tone for a great visit. Therefore, we sincerely apologize for the cleanliness issues you encountered in your suite and the inconvenience this caused. We take these comments seriously and will share this with our housekeeping team to ensure this is not repeated. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
I think I got "taken " When I arrived, they said the room I was to get had gotten flooded and they could put us in another room for no cost increase - have not gotten the receipt yet but I think it is about $30 more. Original room was to be a small suite that sleeps 6 maximum - room obtained had king bed and a sofa bed. King OK but sofa had a badly stained mattress, sheets too small. Will not stay there again.
Business response:
John, thank you for being our guest. We apologize for not providing the accommodations you requested and for the cleanliness issue you had in your assigned suite. Please be assured we will address this with our housekeeping team to ensure we are flawlessly preparing each room for our guests. For any further financial queries, please reach out to our front desk. They will be more than happy to assist you. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Manag... read more
They did not have a portable crib available. Also the room was not very clean. The floor was sticky and not swept well. There also wasn't any bedding for the pull out in the room. I had to ask at the desk.
Business response:
Kevin, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Tuttle
How is Extended Stay America - Columbus - Tuttle rated?
Extended Stay America - Columbus - Tuttle has a 3.9 star rating with 1,471 reviews.
When is Extended Stay America - Columbus - Tuttle open?
Extended Stay America - Columbus - Tuttle is open now. It will close tomorrow at 12:00 a.m.