This profile has been claimed by the business owner or representative.
Extended Stay America - Columbus - Tuttle
- Hotels
- Dublin, OH
About this business
Location details
5530 Tuttle Crossing Blvd., Dublin, OH, 43016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was out of order yet it was rented to us
Business response:
Dear MOHAMED, We regret your room did not fit more of your specifications and needs on this particular visit. We can assure you our rooms meet all the standards expected of us. However, we always welcome feedback that may help make future guests’ stay more comfortable. Thank you for choosing us; it was our pleasure hosting you. We hope to see you again soon.Sincerely,Hotel Management
Not clean enough! I only stayed for one night. The room at first glance appeared clean but stay in there more than 5 minutes and the unkept environment was very apparent. The floors were not cleaned in a while. Lots of fingerprints everywhere. Toilet didn’t work properly. Had to flush twice because the tank would not fill properly the first flush and the toilet seat was not fastened down on one side which maintenance was not on site until Monday to fix it. My wife and I had to wipe down a bunch of surfaces within the first 1... read more
Business response:
Dear Richard, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Hotel en malas condiciones y el costo bien alto. No lo recomiendo
Business response:
Dear Ercides, we apologize for any inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Management
booked several weeks early through Expedia. Called night of arrival at 11:30 pm to confirm soon arrival. Woman at front desk confirmed and said to come when we can. Arrived at the property at 12:20am, and night desk person said we did no longer had our room. he was very helpful on calling local properties but none were available. we had to drive thru the night for home.
Business response:
Dear Therese, we appreciate you choosing Extended Stay America. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you in the future better. We would love to make it up to you and hope you will consider a return visit.Sincerely,Hotel Management
The room was dirty and run down. The shower was so bad that none of us felt comfortable using it. We needed extra bedding for the pull out couch, but nobody was at the lobby desk, so we had to call to get in touch with someone. The breakfast offering was coffee and packaged muffins and granola bars. The best thing I can say is that provided a roof over our heads for a night.
Business response:
Dear Cringy, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we apologize for not meeting your expectations. Your feedback is valuable to us and will be addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerel... read more
The room smelled terrible and made my family feel nauseous within 5 minutes. The floor had not been vacuumed, there was trash in the sofa bed, the counter top was pulling away from the door, there were crumbs on the cabinetry, there was a hole in the wall from the door knob. We were unable to stay here due to these conditions. When I called the following to speak to a manager about a refund the person on the phone was unhelpful and rude.
Carpet upon entrance was dirty. Rust in tub.no usb in room. Smoking in hallways.
Business response:
Michael, thank you for taking the time to post your review. We apologize for the concerns you encountered during your stay. We work hard to provide a clean, comfortable, and well-maintained environment; therefore, we regret the inconvenience it caused you. We will follow up on your concerns with respective teams to ensure we are well poised to serve you better in the future. We are grateful for your thoughts on these matters and your patience. We hope you will consider giving us another chance in the future. Sincerely, Hotel... read more
TOTALLY DISAPPOINTED This hotel was disgusting. We didn't even stay there because of the filthiness, holes in the wall, no bathroom in our room and could barely breath in the room. Staff was pleasant and refunded me immediately. Wouldn't recommend staying there at all. EVER!
Business response:
Patricia, thank you for taking the time to post your feedback. We sincerely apologize for the cleanliness issues you encountered and that you had to leave us earlier than expected due to it. We are working with our housekeeping team so that we can prevent this from happening again. We know that the compensation we have provided will not change your experience. However, we hope you now feel more comfortable with our attempt to resolve this unfortunate situation and, in some way, help restore your confidence in our hotel. We e... read more
Frequently asked questions about Extended Stay America - Columbus - Tuttle
How is Extended Stay America - Columbus - Tuttle rated?
Extended Stay America - Columbus - Tuttle has a 3.9 star rating with 1,497 reviews.
When is Extended Stay America - Columbus - Tuttle open?
Extended Stay America - Columbus - Tuttle is open now. It will close tomorrow at 12:00 a.m.