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Extended Stay America - Corpus Christi - Staples
- Hotels
- Corpus Christi, TX
About this business
Location details
6218 S. Staples St., Corpus Christi, TX, 78413, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Walked in the lobby and it smelled like smoke the floors were dirty like it had not been mopped or swept, and I also used the restroom it looked like it had not been cleaned either. I decided not to stay I have a 5 month old and did not feel safe staying. I was charged a one night fee like if I stayed in a room I had two rooms booked and was charged $158 as if it was my fault I didn’t cancel in time if they kept up with the cleanliness and smoke odor I would have stayed.
Business response:
Dear Guest, Thank you for sharing your feedback. We understand how important a clean and welcoming environment is, especially when traveling with a young child. We regret that your experience did not meet your expectations and impacted your stay. Please know your comments have been shared with the management team for review, as insights like yours help enhance guest comfort and overall experience. Please allow us some time to look into this matter. We appreciate your patience in the meantime. We appreciate you taking the tim... read more
Dear Extended Stay America Management, I am writing to express my outrage and disgust at the deplorable conditions I experienced during my recent stay at your Corpus Christi location. The presence of roaches, one of which crawled across my foot while I was showering, is a serious infestation issue that poses a significant health risk. The fact that your staff's response to this issue was to provide a can of Raid is not only inadequate, but also insulting. As a guest, I expect a safe and clean environment, and your hotel fail... read more
Business response:
Dear Guest, Thank you for sharing such detailed feedback. We are deeply concerned to hear about the distressing experience you and your fiancée endured during your stay, and we sincerely apologize for the discomfort and anxiety it caused. What you described falls far below the standards we aim to uphold. Your comments have been shared with our management team. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Kindly allow us some time to loo... read more
Breakfast is only a muffin or oatmeal. Room was dirty; shower walls were sticky as were the floors in the restroom and kitchen. TV signal did not work the majority of the stay. Bugs throughout the hotel room, dusty room- under bed was full dust
Business response:
Dear Guest, We appreciate you taking the time to share your experience. We are glad you chose to stay with us and value your feedback, as it helps us identify areas where improvements can be made. We understand how important a comfortable and clean environment is for a pleasant stay, and your comments regarding the room and amenities are taken seriously. Please know that your insights will be shared with the team to enhance future guest experiences. We hope to have the opportunity to provide a more enjoyable and refreshing v... read more
The facility was dated and roaches. I will never stay there again
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to learn that your visit did not meet expectations and regret the discomfort you experienced. Your comments have been shared with our management team to address the concerns raised and enhance the overall guest environment. We value your input and hope you might consider giving us another opportunity to provide a better stay in the future. Sincerely, Hotel Management
We got there super late, and checked in got up to our room and the room had been downsized to 1 bed. I had to go all the way back to the front desk and have it corrected as we paid in advance for the room and should not have been downsized. We did not notice the uncleanliness of the room until the next morning as it was very late when we arrived so we just went to bed. The toile had issues flushing, there was red die all over the shower curtain. The beds were SUPER hard and VERY squeeky, stains all over the couch looking lik... read more
Business response:
Dear Kristina, We sincerely apologize for the experience you encountered during your stay. It is deeply concerning to hear about the condition of the room and the challenges you faced with your reservation. This falls far below the standard of service and cleanliness we strive to provide, and your feedback has been shared with our management team. We understand the frustration this caused, especially during a business trip, and we regret that your visit was disrupted. Your concerns regarding the room and refund are being tak... read more
The room itself was NOT clean. Very poor lighting. The floor was extremely dirty I couldn't even walk bare footed. The water pressure in the shower was almost non existent!! It took forever to take a shower. I'm so glad I brought along my own towels to dry with as the towels provided smelled horrible. I had to drive down the street to buy a cup of ice because your facility doesn't have an ice machine and I wasn't about to try to make ice and wait overnight for ice to form in the freezer. The "blow dryer" that is attached to ... read more
Business response:
Dear Guest, We sincerely apologize for the disappointing experience you encountered during your stay. The condition of the room and amenities you described does not reflect the level of quality and care we aim to provide. Your concerns regarding cleanliness and maintenance have been shared with our management and housekeeping teams for immediate attention. We regret the inconvenience this caused and appreciate you taking the time to share your feedback, which helps us improve for future guests. Sincerely, Hotel Management
Every aspect of this facility failed to even meet nice expectations. The rooms werent cleaned well, staff was NEVER around, breakfast wasnt even much of a breakfast (Horrible tasting Muffins and coffee). Cockroach infested rooms and AC units that are barely kicking. I woke up every day I was there (4 days 3 nights) with an insane sore throat and stuffy nose due to the lack of air in the room. People were insanely loud too. Originally, I was on the 3rd floor but due to the horrible quality of the beds, cockroaches, bad AC, an... read more
Business response:
Dear Katharine, Thank you for sharing your experience. We sincerely apologize for the difficulties you encountered and for the discomfort during your stay. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your feedback regarding cleanliness and maintenance has been shared with our management team for review. Kindly allow us some time to look into this situation. Your patience and understanding are appreciated in the meantime. We truly regre... read more
None
Business response:
Dear RAYMOND, Thank you for taking the time to share your feedback. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest. Sincerely, HotelManagement
Outdated rundown unclean
Business response:
Dear Joan, Thank you for sharing your perspective. We are truly concerned to hear that your impression of the property did not reflect the comfortable and well-kept environment we strive to provide. Cleanliness and upkeep are important to us, and we recognize how much these elements contribute to a positive experience. Your feedback will be shared with the appropriate team to ensure greater attention in these areas. We value your input and hope that a future visit offers an improved and more welcoming stay. Sincerely, Hotel ... read more
Frequently asked questions about Extended Stay America - Corpus Christi - Staples
How is Extended Stay America - Corpus Christi - Staples rated?
Extended Stay America - Corpus Christi - Staples has a 3.5 star rating with 2,436 reviews.
When is Extended Stay America - Corpus Christi - Staples open?
Extended Stay America - Corpus Christi - Staples is open now. It will close tomorrow at 12:00 a.m.