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Extended Stay America - Corpus Christi - Staples
- Hotels
- Corpus Christi, TX
About this business
Location details
6218 S. Staples St., Corpus Christi, TX, 78413, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I stayed at the Extended Stay America in Corpus Christi, and it was far from an ideal place to stay. If I had arrived in Corpus Christi earlier, I would have chosen a different hotel. Upon check-in, there was no one at the front desk to assist us, so I had to call a number to get help. When I entered my hotel room, the carpet was dirty, and there was a distinct unpleasant smell. The next day, our key cards for the door stopped working. Once again, I went to the front desk, but no one was there to assist. I called the number ... read more
Business response:
Dear Guest, We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival. Our team works hard to provide a comfortable and convenient stay, and we regret that your visit did not reflect that standard. Your comments are being taken seriously and reviewed, so the areas mentioned receive the attention they deserve. We appreciate you bringing this to our attention and would welcome the opportunity to ensure a smoother, more pleasant st... read more
La habitación tenía un olor muy feo y saqué estadía sobre todo por el desayuno y era oatmeal , y café , que cuando pusimos agua para hacerlo , era agua sucia . Muy pobre , mustio y con olor a cigarro de hierbas . No volvería a ir jamás !
Business response:
Dear Guest, We regret that your visit was not comfortable and that the morning offering did not meet your expectations. A welcoming environment and reliable options to start the day are important, and it is disappointing that this was not your impression. Your comments have been shared with our team so these concerns can be reviewed and addressed with greater attention. We appreciate you bringing this to our attention and hope you consider giving us another opportunity to provide a more pleasant experience. Sincerely, Hotel ... read more
Beds had burnt holes (cigarette ones) , and the room was full of cockroaches.
Business response:
Dear Guest, We aim to provide every guest with clean accommodations. Therefore, we are disappointed this did not occur during your stay and sincerely apologize for the inconvenience caused. Please know that we have a dedicated pest control program in place, and our team works diligently to maintain cleanliness throughout the property to ensure a comfortable environment for all guests. Your feedback has been shared with our team to reinforce these measures, and we hope to provide a much-improved experience on your next visit.... read more
First off the room was filthy the bed was stained and there was bugs my girl got bit by some bugs on her chest and every time I asked to speak to the manger about it several diffent lady's told me he should be here around 10 or 11 and I waited for both times he never showed. And as we were checking out we notice the tables were sticky and we never ate anything sitcky like come on bro. And when the lady called him as I told her what was going on she said he was out for the holidays and won't be back till Monday but yet this l... read more
Business response:
Dear Guest, Every guest deserves a clean space and attentive assistance when concerns arise, and we sincerely regret that your stay was uncomfortable. We take all guest comments seriously, especially matters of this nature, and understand the profound importance of maintaining a safe and comfortable environment for our guests. Our top priority is the well-being and satisfaction of our guests, and we are committed to addressing any concerns that may affect their stay. We appreciate you bringing this to our attention and hope ... read more
Friendly staff rock hard beds hairy bathroom muffins from the gas station for breakfast
Business response:
Dear Guest, Thank you for taking the time to share feedback about your recent stay, and please accept our sincere apologies that your experience did not feel fully comfortable. We’re sorry to learn that the beds did not meet your expectations, as a good night’s rest is essential for our guests. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. We also apologize for the disappointment you experienced with the... read more
No breakfast. Carpet in rooms very dirty, old towels that looked like they were dirty, toilet had to flush ar least 3 times. No ice machine, no TV service was down. Would not recommend this hotel at all.
Business response:
Dear Guest, We regret that your visit did not align with expectations and that the overall comfort of the accommodations fell short. A restful stay depends on reliable conveniences and well-maintained surroundings, and we understand how disappointing it can be when these elements are not as anticipated. Your observations have been noted and will be shared with the appropriate teams to support ongoing improvement. We appreciate you taking the time to provide this feedback, as it offers valuable insight into how the guest expe... read more
Wifi was absoulty poor
Business response:
Dear Guest, It was disappointing to read your comments about your stay at our hotel. We apologize for the difficulties you experienced connecting to the internet and for the inconvenience this caused. We all rely on our devices to stay connected, so we can certainly appreciate your frustration. Thank you for your patience, and we look forward to seeing you again. Sincerely, Hotel Management
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Business response:
Dear Guest, Thank you for choosing our hotel on your recent visit to the area. We are sorry that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
Check in and staff were fine and friendly. No issues. The low score comes from the property appearance and the condition of the room. I do not blame staff. These are long-term issues that could only come from poor management and a lack of investment in the property from corporate leadership. The entire property is in need of major refurbishment. My room had a severe german roach infestation in the bathroom and large cracks they would come in and out of when the lights were on or off. Stains on all fabric in sight, room smell... read more
Business response:
Dear Guest, We sincerely apologize for the condition of the room and the safety concerns you encountered during yourstay, as this is not the standard we expect for our guests. It is deeply concerning to hear about the issues you described, and we regret the discomfort this caused throughout your visit. Your comments regarding the overall upkeep of the property have been noted and shared with the appropriate individual for improvement. On a positive note, we are glad to know our team was welcoming at check-in. Your comfort an... read more
Frequently asked questions about Extended Stay America - Corpus Christi - Staples
How is Extended Stay America - Corpus Christi - Staples rated?
Extended Stay America - Corpus Christi - Staples has a 3.5 star rating with 2,587 reviews.
When is Extended Stay America - Corpus Christi - Staples open?
Extended Stay America - Corpus Christi - Staples is open now. It will close tomorrow at 12:00 a.m.