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Extended Stay America - Corpus Christi - Staples
- Hotels
- Corpus Christi, TX
About this business
Location details
6218 S. Staples St., Corpus Christi, TX, 78413, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A lot of Cockroach, dirty bedsheets, sofa bed sheets was stained with blood, dirty shower curtain, no WiFi, no trash can, toilet wouldn’t flush, dirty and tear towels, no good breakfast
Business response:
Dear Yamileth, We are deeply sorry to hear about the several issues you encountered during your stay. The conditions you described, especially regarding cleanliness, maintenance, and the amenities we offer, are unusual for the high standards we strive to uphold. We understand how upsetting and disappointing this must have been, and your feedback has been shared with the respective teams for immediate attention. We sincerely regret that your visit fell short of your expectations and appreciate you bringing these concerns to o... read more
Worst hotel I ever stayed in. First they didn't have a room available they had to clean one even though the room was signed off clean. Had to wait almost 4 hrs to get a blanket and sheets for the sofa bed. Didn't have fresh towels available either. There was a lot of illegal activity going on outside and inside the hotel....seen cops there a couple of times. Had to buy our own dishes as well as silverware because they were charging for theres. Took my family swimming and the back entrance/exit didn't even work with your room... read more
Business response:
Dear Leon, Thank you for taking the time to share your experience. We’re truly sorry your stay fell below expectations and that multiple aspects of your visit caused frustration. While we’re grateful that one of our team members did their best to assist, we understand that her efforts were not enough to offset the larger issues you encountered. Your feedback will be taken seriously and shared with the relevant teams as we continue to work on improving the quality, safety, and consistency of the guest experience. Thank you fo... read more
The staff was friendly but when we got to our room, the first thing we noticed was that there was blood on both of the beds. No shower curtain in the bathroom and a big COCKROACH near the table in the. We were traveling our 3 month old baby. That is absolutely disgusting, unsanitary and unacceptable!!
BYOB Utensils The coffee was good the breakfast not so much, especially after staying there 6 days. I made our own breakfast in the kitchen. The housewares were pretty slim with no decent knives or lids for the pots (though it was shown) There was a mistake in checking in with regards to Wink the Hospice Service Animal and the refund was made after the upgrade.
Saw bugs in the room. Never saw a phone in the room. Frig didn’t open. They only had a handful of muffins out for breakfast.
Business response:
Dear Christine, Thank you for your feedback. We regret that your experience did not meet your expectations. We understand the importance of having a clean, well-equipped room and a more substantial breakfast selection. Your comments have been noted and will be shared with our team to help drive improvements. We appreciate you taking the time to share your thoughts with us. Sincerely, Hotel Management
Falta mucha limpieza, desde la entrada y el cuarto la recamara que nos dieron no era como la que nos ofrecieron en la foto, el sofa cama esta muy sucio, el personal no cuenta con uniforme.
Business response:
Dear Delia, Thank you for your feedback. We apologize that the room did not meet the expectations outlined in the listing, and that the condition of the sofa bed and the staff presentation fell short. Your comments are appreciated and will be shared with the team to help ensure a more consistent and welcoming experience. We value your input, and thank you for bringing this to our attention. Sincerely, Hotel Management
Checking in there was a black widow on the wall. When we got to the room there was empty water bottles behind the lamps, when you would sit at the end of the bed the whole bed would go up. Later on that night we started seeing roaches and they couldn’t move us to another room.
Business response:
Dear JoLynn, Thank you for sharing your experience. We’re sorry your stay was impacted by these concerns, and we understand how unsettling that must have been. While we’re glad you chose to stay with us, your comments about room cleanliness and comfort are important and will be shared with the team. We’re committed to making improvements and appreciate you bringing this to our attention. Sincerely, Hotel Management
The worst hotel I've ever stayed , dirty, cockroaches, clogged toilet, no breakfast even though they said free breakfast only 4 towels for a 3’day stay for 4 people, horrible smell, matress on the sofa was super bad
Business response:
Dear Adela, Thank you for sharing your experience. We sincerely apologize that numerous issues marred your stay and that we did not meet your expectations. The concerns you mentioned, ranging from cleanliness to amenities and overall comfort, do not align with the standards we strive to uphold. Your feedback will be shared with our team. We regret that your visit was so disappointing and appreciate you taking the time to let us know. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Corpus Christi - Staples
How is Extended Stay America - Corpus Christi - Staples rated?
Extended Stay America - Corpus Christi - Staples has a 3.5 star rating with 2,436 reviews.
When is Extended Stay America - Corpus Christi - Staples open?
Extended Stay America - Corpus Christi - Staples is open now. It will close tomorrow at 12:00 a.m.