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Extended Stay America - Corpus Christi - Staples
- Hotels
- Corpus Christi, TX
About this business
Location details
6218 S. Staples St., Corpus Christi, TX, 78413, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good value for location. Hotel was what we expected. Bare minimum kitchen utensils. Had to request a skillet from desk. We had a comfortable enough stay, but poor kitchen ventilation prevented any real cooking in the small apartment. For the money we would stay again.
Nice room for the money. I like the one free night with the purchase of three nights. Customers should remember that there is no daily house keeping, but the front desk will exchange towels and linen if needed. Front desk was polite, nice, and helpful. No tv remote control, but front desk replaced with another, but had a little difficultly changing channels. I liked the fact that it had a full kitchen. Overall nice visit. I would use hotel again.
The room was outdated and falling apart. The tub had been spackled to cover god knows what, the shower head was dingy, you could feel a soft spot in the floor of the tub when showering, the toilet paper holder was overlapping the toilet area and would dig into us while using the restroom, beds were rock hard with stains on the mattress covers, elevator needs serious repair, floors were sticky and you could feel week spots, stove was so old I was afraid to use it, no screens on the windows, no chair at the desk, no doors or h... read more
Business response:
Dear Guest, We sincerely apologize for falling short of your expectations and completely understand your frustration. The overall condition and environment described clearly caused significant concern, and that is not the experience we want for anyone choosing to stay with us. The safety and well-being of our guests are of the utmost importance, and we take all reports of inappropriate or suspicious activity very seriously. Our team works closely with local authorities and security partners to ensure a safe and respectful en... read more
The rooms were infested with roaches. There were zero trash cans in the room. We requested blankets and towels and did not receive them. We booked a room with a bed and a pullout couch and the room we were given had a bed and a chair. They advertise continental breakfast but the only breakfast they offer is prepackaged muffins and coffee. Seriously, I’ve had better stays at Motel 6.
Business response:
Dear Guest, We sincerely apologize for any aspects of your experience that fell short of your expectations. Timely assistance with essentials like towels and bedding is disappointing. Also, we deeply regret the inconvenience caused by the pest issues you encountered. Please know that we have a dedicated pest control program in place, and our team works diligently to maintain cleanliness throughout the property, ensuring a comfortable environment for all guests. Our complimentary breakfast is a grab-and-go style offering a qu... read more
Breakfast was coffee and small muffins next to front desk, room was outdated and run down. Asked for 4 towels they only had 2 clean to give me. Kitchen cabinets falling off hinges. Pull out bed was filthy. Keys stopped working every day. Stay somewhere else
Business response:
Dear Guest, It was disappointing to read your comments about your stay with us. Please accept our apologies; we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback. Again, we are very sorry for the problems you encou... read more
Undisclosed pet fees. Dirt dishes in the dishwasher, hair in the shower. Definitely needs some updating.
Business response:
Dear Guest, Thank you for sharing your feedback regarding your stay. Your comments regarding the condition of the room and overall presentation have been noted and will be reviewed with our team as we continue to focus on cleanliness and upkeep throughout the property. Regarding the pet fee, we aim to be transparent, and this information is available on our website for guests to review in advance. Guest perspectives like yours are valuable in helping us enhance the overall experience. We appreciate you bringing this to our a... read more
Room was okay. Luggage trolleys old and not rolling maneuverably. Pool had just 3 folding chairs and fully occupied by one single family. Trash strewn in pool area. Front desk frequently left unattended and nobody available for room key issue or towel requests, then told takes a few hours for towels.
Business response:
Dear Guest, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies; we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest a wonderful experience. On a brighter note, we are glad that you were satisfied with your room. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly ... read more
There was a leak in our room. We had to be moved in the middle of the night. It was humid the entire time we stayed. The air didn't work properly.
Business response:
Dear Guest, We are sorry to hear that your stay did not go as smoothly as expected. We understand how disruptive it can be to deal with unexpected room issues, mainly when they require moving accommodations at night. We also recognize that comfort in the room environment plays an important role in the overall experience, and we regret that this was not the case during your visit. Thank you for sharing your feedback, and we hope to have another opportunity to welcome you back for a seamless visit. Sincerely, Hotel Management
There was blood stains on the pillows
Business response:
Dear Guest, We understand that cleanliness is vital to a pleasant stay, and we apologize for any inconvenience you may have experienced. We have shared your feedback with our housekeeping team and are working to ensure our guests have the best possible experience when they stay with us in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Corpus Christi - Staples
How is Extended Stay America - Corpus Christi - Staples rated?
Extended Stay America - Corpus Christi - Staples has a 3.5 star rating with 2,587 reviews.
When is Extended Stay America - Corpus Christi - Staples open?
Extended Stay America - Corpus Christi - Staples is open now. It will close tomorrow at 12:00 a.m.