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Extended Stay America - Dallas - Coit Road
- Hotels
- Dallas, TX
About this business
Location details
12121 Coit Rd., Dallas, TX, 75251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No puede acceder en mi check-in
Business response:
Dear Raul Alexander, Thank you for sharing your feedback. We aim to provide a seamless experience for every guest. Therefore, we sincerely apologize for the challenges you faced during this visit. What you encountered is not typical or representative of our service standards. We hope you consider this an isolated incident and revisit us so we can deliver the flawless stay you should have received.Sincerely,Hotel Management
The property smelled like rotton food, trash and dog waste that was piled up in the stairwell. Constant smoking, cigarrets and pot on the property along the doorways. Requested sanitizer spray, told not available. Asked for silverware and was treated like it was an inconvenience. There was no cookware, utelsils or even a blanket in the room. The heat would be turned off during the night. silverware and
Business response:
Dear Barbara, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
I showed up with reservations and was told my reservation wasn’t till the next day . Which was a lie . Then he canceled my hotel and charged my card
Business response:
Dear Darrell, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
The room smelled like cigarettes, my clothes smelled like cigarettes. I asked the front desk for ferbreze and they said they don’t have any. My neighbors dogs kept barking all night and they were fighting. The SMELL OF CIGARETTES MADE ME NAUSEOUS AND MY CLOTHES NOW SMELL LIKE NASTY SMOKE.
Business response:
Dear adolfo, Thank you for the review and for sharing your experience. We were glad to read that, overall, you had a wonderful stay. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel.Sincerely,Hotel Management
Non smoking run reeked of pot. We left and went elsewhere.
Business response:
Dear Heidi, Thank you for your candid review. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Coit Road
How is Extended Stay America - Dallas - Coit Road rated?
Extended Stay America - Dallas - Coit Road has a 3.4 star rating with 1,637 reviews.
When is Extended Stay America - Dallas - Coit Road open?
Extended Stay America - Dallas - Coit Road is open now. It will close tomorrow at 12:00 a.m.