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Extended Stay America - Dallas - Frankford Road
- Hotels
- Dallas, TX
About this business
Location details
18470 N. Dallas Pkwy., Dallas, TX, 75287, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is absokutely the worst place I've ever stayed. It's a total joke to believe you could cook any meal with no dishes, no pots or pans. When I asked for dishes, I was handed a fork and a coffee cup.The floor was sticky and the outside of the toilet had urine on it. The wifi was weak, and the front desk personnel were rude, continually making promises unkept. Don't stay here.
Business response:
Thank you for your review. We are sorry for the inconvenience you had due to our kitchenware policy and for the issues you encountered in your suite. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We also apologize you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service, and the feedback we receive, good or bad, helps us to improve our services going forward. We appreciate your constructive feedback and hope we have a f... read more
Dont Do It I wouldn't advise anyone to stay at this location. When my 2 boys and i prebooked i didn't expect our weekend be ruined. We had to wait because none of the rooms were cleaned were supposed to be cleaned. Then the 1st room had no air conditioning the 2nd room was dirty a complete wreck and the 3rd room was semi clean by this time i just had to settle my children in because we were walking around with management trying to find a clean room. To add insult to injury my one yr found the previous tenants' personal stash... read more
Horiffic Dope dealer and hooker argueing about dope deal,elevater and floors reeked of pot, kept door locked went stait in and strait out ,45 min to check in had to wait on her to find clean room,it was a joke.
Not happy with Extended Stay America- Dallas/Fr... This room has a kitchenette. There wasn’t the first utensil. We called for a coffee pot on Thursday night, we had to call back Friday morning for it. They brought a small coffee pot, 2 cups and 2 coffee packs. No utensils, no sugar/sweetener or creamer came with the coffee. There was no ice machine at the motel because there a full size refrigerators. Well how do you have ice if you have no trays to make ice? Our experience was not good and we would be very hesitant to ever ... read more
Business response:
Thank you for staying with us and taking the time to provide feedback. Please accept our apologies for not delivering prompt, responsive service. Our number one priority is outstanding service, and your comments remind us of the importance of staying focused on our goal. We appreciate you bringing this to our attention, and we hope you will stay with us again for a better experience. Sincerely, Hotel Management
pool was OUT. "waiting on a motor" it was so green and thick- they been waiting quite a while. roon had no coffee -maker. asked for one, never got it. curtains did not cover window fully,
Business response:
We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you had. Your feedback regarding the coffee maker and the curtains is noted and will be discussed with appropriate individuals in our organization in an effort to improve our facilities going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Frankford Road
How is Extended Stay America - Dallas - Frankford Road rated?
Extended Stay America - Dallas - Frankford Road has a 3.2 star rating with 1,211 reviews.
When is Extended Stay America - Dallas - Frankford Road open?
Extended Stay America - Dallas - Frankford Road is open now. It will close tomorrow at 12:00 a.m.