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Extended Stay America - Dallas - Frankford Road
- Hotels
- Dallas, TX
About this business
Location details
18470 N. Dallas Pkwy., Dallas, TX, 75287, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The facility needed major updating and cleaning. Corridor carpet, room carpet, glazing...
Business response:
We are sorry our hotel was not up to your expectations, and that impacted your stay. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Until then, we have asked our housekeeping and maintenance team to make sure we are consistent with our service delivery. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Non-smoking room reeked of smoke, footprints on headboard, bolts stripped on toilet seat, kinda dirty, AC didn't work, remote controls didn't work...
Business response:
Thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor and regret the maintenance issue you encountered. Rest assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Roaches and feces DO NOT WASTE YOUR MONEY IT WAS DIRTY AND HAD BABY ROACHES AS WELL AS the RESTROOM BEING NASTY AS HELL. It smelled awful in the hallway !! I complained and was given another room which was worst than the original room. It was clear house keeping is a joke there bec it was dusty and dead roaches in the front closet letting me know you don’t even sweep. As well as boo boo smeared on the lid of the toilet. Sorry ass house keeping. I have an infant with me I didn’t want him to touch nothing !!
Business response:
Sherelle, we apologize that our staff didn’t action your complaint regarding the cleanliness issue which impacted your stay. Your feedback is important, so we have discussed it with our housekeeping team ensuring we deliver a clean and comfortable stay to all of our guests going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The air conditioning system had went out in the majority if the rooms in the hotel. One man asked about compensation and the receptionist told him that is something he had to take up with someone else in the morning.
Business response:
Angela, thank you for staying with us and sharing your experience. Please accept our apologies for the air conditioner not working properly and for the inconvenience this may have caused. Unfortunately, maintenance issues do arise from time to time, but once identified, we work as quickly as possible to get everything fully operational. We appreciate your feedback and hope you will choose to stay with us again. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with a much better stay you deserve. Sincerely, Hotel Management
Need a hospital stay here a place to go The lady at the front desk had a attitude but the next lady that help use was great. They had us waiting 25 or so for our room cause it was not clean. When we got to our room it was dirty floors was sticky too didnt say nothing cause my little one was sleepy. Also when my little one drop toys under the bed it was nasty like they hide all dirt there. Then when my little got sick we had to keep everything he vomit on in the room cause was told no one can come get it. On top all that when... read more
Business response:
Thank you for your feedback. Though we are confident you went through an isolated incident, we take comments like yours very seriously. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. It was our pleasure accommodating you, and we truly hope to have the opportunity to resolve your concern to your satisfaction and provide you with a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Frankford Road
How is Extended Stay America - Dallas - Frankford Road rated?
Extended Stay America - Dallas - Frankford Road has a 3.2 star rating with 1,211 reviews.
When is Extended Stay America - Dallas - Frankford Road open?
Extended Stay America - Dallas - Frankford Road is open now. It will close tomorrow at 12:00 a.m.