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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Extended Stay America Hotel Dallas - Greenville Avenue is located at 12270 Greenville Ave, Dallas, TX. This business specializes in Hotels & Motels and Other Lodging.
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Reasonable price but no glitz! The hotel seemed a little older with a thin ceiling. I swear who ever was staying in the room above walked for HOURS back and forth in their room. Didn’t sleep well. Bed was decent. No light bulb in one lamp and couldn’t turn the other two on.
Business response:
Natasha, although you liked the value we offer, we are sorry for the issue you had in your room. We have shared your review with our entire team so that we can learn from our shortcomings. We appreciate you bringing this issue to our attention and assure you that efforts will be made to resolve them. Thank you again for your sincere feedback. We hope we will have the opportunity to welcome you back to our hotel and provide you with a much better experience. Sincerely, Hotel Management
I like the price but the price represented the customer service m.
Business response:
Thank you for choosing Extended Stay America. Although from the rating it seems you had a pleasant stay, we regret it any inconvenience caused. We appreciate your business and look forward to your next stay. Sincerely, Hotel Management
Very satisfied I took my family to have a rest. Me, my wife and 2 kids. The check in was fast, less than 15min. The room was clean and comfy. Fair for the price. They asked me for a 75 dlls deposit, wich it was given back within 3 days after check out. Will stay againg.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you and your family back soon. Sincerely, Hotel Management
Business response:
We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
I give this place a 10 because the staff was really nice and friendly
Business response:
Thank you for your wonderful feedback of Extended Stay America. Our entire team will be excited to hear they were able to impact your experience so positively. We greatly appreciate the rave review and look forward to welcoming you back soon. Sincerely, Hotel Management
Contrary to what the posting said, this faculty did NOT have a continental breakfast as advertised.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. Also, kindly note our website clearly mentions we provide grab-and-go breakfast. We are sorry you were unaware of it. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Clean and comfortable only thing was the service was slow I booked it thru the app still had to do everything over again when I got there and they asked for a deposit even tho I had already paid for it on the app and so far it’s been 8 days and still haven’t received my deposit even tho they said it takes 3 to 4 days.
Business response:
Dear Erick, we are so pleased overall you enjoyed our comfy accommodations but we are sorry you have yet to receive your deposit back. We would be happy to look at your billing details. Please reach out to us directly at the hotel and we promise to leave you with a more favorable outcome. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 4.3 star rating with 1,224 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.