Extended Stay America - Dallas - Greenville Ave.

Business response:

Dear Lakendra, Thank you for selecting Extended Stay America and sharing your review with fellow travelers. It's so nice to know you find everything about us satisfying. Our team works hard to ensure every guest has an exceptional stay; therefore, we are delighted to exceed your expectations. Reviews like yours make all of our efforts worthwhile. We hope to be your hotel of choice anytime you visit Dallas. Sincerely, Hotel Management 

Business response:

Dear Rebecca, Thank you for staying with us and posting your excellent review. Our team strives to deliver a clean and comfortable homelike stay with seamless service and accommodations at a very affordable price. Therefore, we are genuinely pleased that you thoroughly enjoyed most aspects of our hotel. Thank you for highlighting the excellent service extended to you by our associates. We will share your generous comments to recognize them for a well-done job. It was a pleasure hosting you, and we look forward to welcoming y... read more

Business response:

Dear Ann, We always appreciate feedback from our guests to ensure we are meeting our high standards of service. While we're glad you found us of great value compared to our price, we sincerely apologize for the issues you experienced during your stay. Although this does not change what transpired, we've shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we would love the opportunity to welcome you back to show you the outstanding hospitality you deserve. Sin... read more