Extended Stay America - Dallas - Greenville Ave.

Business response:

Aliimatua, thanks for taking the time to review our hotel. We are sorry that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We appreciate your feedback and hope to host you again in the future. Sincerely, Hotel Management 

Business response:

Thank you for your review of your recent stay. Our job is to provide a clean, comfortable hotel room and a pleasant, relaxing experience for our guests. We can't apologize enough for the cleanliness issues you described from your stay. Thank you so much for bringing this to our attention so we can discuss this with our housekeeping team to ensure it doesn't happen again. Thank you for your patience and forgiveness. We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Managem... read more

Business response:

Jay, thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Toccara, thank you for being our guest. We're glad to know overall you had a pleasant time with us, but we apologize for the "uninvited visitors" you reported while you were here and assure you we do everything possible to discourage their entrance to our hotel. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. We hope you will consider giving us a second chance the next time you are in Dallas. Sincerely, Hotel Managem... read more

Business response:

Milajah, thank you for choosing Extended Stay America and for the wonderful rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Michael, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management