Extended Stay America - Dallas - Greenville Ave.

Business response:

Chris, thank you for your 10-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Regina, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will be sure to share your compliments with Princess for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Johnny, although you liked our overall service, we apologize for the odor you encountered during your visit. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management 

Business response:

Thanks for the feedback. We are glad to read you liked the kitchenette in your room and had a comfortable stay. However, we are sorry for the inconvenience you had during your stay. Your comments will be shared with our team to ensure mistakes such as this do not happen going forward. We hope you will give us a chance to welcome you back to experience our hotel the way it should have been on this visit. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Khadijah, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

We are thrilled to read you had a great stay with us at Extended Stay America. Thank you for mentioning our staff, especially Shaniece. She is a true asset to our team, and we will be sure to share your compliments. We appreciate your feedback and hope to see you again soon! Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are pleased to know you had a pleasant time with us, but we regret our hotel policy was not explained to you upon arrival. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Thank you again for your feedback, we appreciate your business! Sincerely, Hotel Management 

Business response:

Richard, thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management