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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Extended Stay America Hotel Dallas - Greenville Avenue is located at 12270 Greenville Ave, Dallas, TX. This business specializes in Hotels & Motels and Other Lodging.
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property looks nice from the outside but one of our rooms had bugs/cockroaches and a water puddle in the kitchen area, There were also no amenities to speak of, just muffins and coffee in the morning but the muffins were gone by 8 am each day. Having a full kitchen was nice but the desk staff took literally 45 minutes to show up and help us so we could check in.
Business response:
Thanks for the feedback. We are glad to read you liked the kitchenette in your room and had a comfortable stay. However, we are sorry for the inconvenience you had during your stay. Your comments will be shared with our team to ensure mistakes such as this do not happen going forward. We hope you will give us a chance to welcome you back to experience our hotel the way it should have been on this visit. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Khadijah, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
The Staff(Shaniece) was Awsome & Very Helpful. Any Questions I had she answered or Anything I needed she took care of it right then and there.
Business response:
We are thrilled to read you had a great stay with us at Extended Stay America. Thank you for mentioning our staff, especially Shaniece. She is a true asset to our team, and we will be sure to share your compliments. We appreciate your feedback and hope to see you again soon! Sincerely, Hotel Management
Locación muy tranquila , llena de luz aunque a mi cuarto en los días que yo estuve no hicieron limpieza ningún día, pero no sé si así lo acostumbran.
Business response:
Thank you for being our guest at Extended Stay America. We are pleased to know you had a pleasant time with us, but we regret our hotel policy was not explained to you upon arrival. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Thank you again for your feedback, we appreciate your business! Sincerely, Hotel Management
Business response:
Richard, thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Reasonable price but no glitz! The hotel seemed a little older with a thin ceiling. I swear who ever was staying in the room above walked for HOURS back and forth in their room. Didn’t sleep well. Bed was decent. No light bulb in one lamp and couldn’t turn the other two on.
Business response:
Natasha, although you liked the value we offer, we are sorry for the issue you had in your room. We have shared your review with our entire team so that we can learn from our shortcomings. We appreciate you bringing this issue to our attention and assure you that efforts will be made to resolve them. Thank you again for your sincere feedback. We hope we will have the opportunity to welcome you back to our hotel and provide you with a much better experience. Sincerely, Hotel Management
I like the price but the price represented the customer service m.
Business response:
Thank you for choosing Extended Stay America. Although from the rating it seems you had a pleasant stay, we regret it any inconvenience caused. We appreciate your business and look forward to your next stay. Sincerely, Hotel Management
Very satisfied I took my family to have a rest. Me, my wife and 2 kids. The check in was fast, less than 15min. The room was clean and comfy. Fair for the price. They asked me for a 75 dlls deposit, wich it was given back within 3 days after check out. Will stay againg.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you and your family back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 4.3 star rating with 1,256 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.