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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Extended Stay America Hotel Dallas - Greenville Avenue is located at 12270 Greenville Ave, Dallas, TX. This business specializes in Hotels & Motels and Other Lodging.
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
States online free breakfast all that was offered was coffee!
Business response:
Lynne, thank you for reviewing your stay at Extended Stay America. We're glad to know overall you had a pleasant time with us, but we're sorry for not meeting your expectations with our grab-and-go breakfast. We will share your feedback with our brand leaders, so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. We hope this did not overshadow your otherwise positive experience, and we look forward to hosting you back soon. Sincerely, Hotel Managemen... read more
This is your standard Extended Stay. However, due to the excessive loitering, the place is locked down, a lot of the amenities have been taken away. The room doesn't even have dishes unless you ask for them. Property itself was clean, but old and a lot of wear and tear could be seen.
Everyone was very kind I really enjoyed my stay It was right on public transportation which helped me a lot
Business response:
Thank you for choosing us and for the amazing review. We are thrilled to know we met all your expectations and you had a great stay. On behalf of everyone here at Extended Stay America, we invite you to come back and stay with us again when in the area! Sincerely, Hotel Management
Meh The hotel was pretty standard, I had no complaints in cleanliness. But beware that there are a lot of people who wander around the hallways until late at night slamming their doors. I woke up around midnight because somebody kept trying to get into my room! So glad that I locked it, but when I called down to the front desk to tell them about it they seemed unconcerned and didn’t even reply, just kept me on the line and I could hear them talking about other things. Then when I went to checkout at 8:30 am there was nobody ... read more
Business response:
Ali, thank you for bringing this to our attention. First, we apologize for not handling your issue with empathy and with satisfaction. Upon receiving this review, we've immediately approached the associate who serviced you and also the supervisor to get clarity and to ensure that situations such as yours are handled swiftly and appropriately. We can assure you we have learned from this incident, and the directive is clear on how we will respond to handling guests issues going forward. We appreciate you staying with us and fo... read more
The lady on front desk is really rude and u can state on the door for minuts and she not open
Business response:
Thank you for being our guest. Please accept our apologies for the discourteous behavior you encountered from our staff and for the inconvenience you had due to our hotel policy. We have discussed your feedback with our team to remind them our primary goal is to provide outstanding customer care to our guests. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Hotel is near freway and in a major street. Also it has restaurants and convenience store so close by.
Business response:
Ben, thank you for being our guest at Extended Stay America. We are glad that you enjoyed the convenience of having so many wonderful restaurants located across the street, and had a great time with us. Thank you again for choosing us, and we hope to have the pleasure of welcoming you back soon. Sincerely, Hotel Management
Unrestfull Nights Would not recommend it. Had to call front desk twice about noisy neighbors at 3am before it was resolved. Also the refrigerator door wouldn’t even close and the air conditioner never got cold.
Business response:
Thank you for posting a review about your stay. We apologize for the noise you experienced from the other guests of the hotel and for the maintenance issues you encountered while you were here. Please be assured that we have discussed your feedback with the appropriate teams, and we're working with them to fix the problems you mentioned. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
The property was very nice and has alot of space. Quiet and all
Business response:
Thank you for the glowing review of Extended Stay America. We're thrilled to know you loved our well-kept room and that you had a great time with us. We appreciate your feedback and look forward to your next visit! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 4.3 star rating with 1,256 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.