Extended Stay America - Dallas - Greenville Ave.

Business response:

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management 

Business response:

Thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to leave your feedback. We are glad that your overall stay was enjoyable, but we apologize for the difficulties you experienced. Your review will be discussed with the management team to make necessary corrections. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Dez, thank you for reviewing your experience at Extended Stay America. We are glad you had a great time with us and that our hospitality made for a memorable experience. Thank you once more for the kind comments, and we look forward to serving you at your second home. Sincerely, Hotel Management 

Business response:

Melvin, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Jonathan, we are delighted you had an outstanding experience with us and that you loved all the aspects of our hotel. Thank you for being our guest, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking time to post your kind review of Extended Stay America. Nothing makes us happier than knowing our associates made you feel welcome and were attentive to your needs. They work hard daily, so your compliments let us know that our efforts are creating happy guests! We value you and your business and hope you will come back to stay with us again. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad to know you had an enjoyable stay and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to welcoming you back when in the area. Sincerely, Hotel Management 

Business response:

Please accept our sincere apology for not having your suite available when you arrived at our hotel. We certainly understand your frustration and regret the inconvenience this caused you. While we made every effort to correct the matter prior to your arrival, we were unsuccessful and we are sorry. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management