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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mala Gente descalza , gente afuera vendiendo y preguntando por dinero y prostitution Nada
Business response:
Dear Susana, it is disappointing to see your comments concerning your stay at our hotel. Please accept our apologies for the difficulties you encountered. We do not facilitate any illegal activity on the premises and work very closely with the local Police Department to keep all our guests safe and secure during their stay. What you experienced is unusual, and we wish we had an opportunity to address your concerns while you were here. We appreciate your observations and concerns and hope you will consider giving us a second ... read more
Bad very unclean and uncomfortable nothing
Business response:
Marie, thank you for your honest evaluation. We regret not meeting your expectations and apologize for the concerns you had with your guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
I do not plan to stay at an ESA again. There was a hole in the ceiling. It looked like someone had remove a light fixture and didn’t seal it up. The drawer on the nightstand wouldn’t stay closed, so we kept hitting ourselves on it when getting in or out of the bed. There were fire ants crawling through the room. There was no smoke detector in the room. There were a lot of people loitering around the outside of the property. I didn’t like anything.
Business response:
Karen, thank you for sharing the specifics of your stay. We regret the unpleasant visit and that we did not meet your expectations. We are also sorry for the issues you faced in your suite and the inconvenience this caused. Additionally, please know our pest control provider does service our hotel on a routine basis. However, we will address your concern with them to guarantee procedures are being followed to prevent any future issues. We also thank you for alerting us with your observation about the smoke detector. We take ... read more
It is rated correctly It's rated 3 stars, because it is a 3 star hotel. The floor was dirty, it changed the color of our socks. A security warning stated to dead bolt the door. Ours was broken. We spoke to 2 people to put in a maintenance order. It wasn't done by the time we left. The room smelled. We couldn't decide the source. We think the AC could have been cleaned; it partially contributed to the smell. The staff was friendly
Business response:
Myra, thank you for evaluating your stay. We are sorry for the cleanliness issues you encountered in your suite and the inconvenience this caused. We will address this with our housekeeping team to ensure we are flawlessly preparing each room for our guests. We also apologize for the maintenance issue you had and for not resolving it to your satisfaction. Please be assured we will share your comments appropriately to make sure this is not repeated. We hope you will consider giving us another chance to show you our commitment... read more
Avoid like the plague, otherwise you might catch it! Everything. It reeked of Marijuana, there was roaches, no wifi, elevator break down, tv didn't work properly. Check in took over an hour. Worst place I have ever been to. AVOID AVOID AVOID. Nothing.
Business response:
Thank you for sharing the specifics of your stay. We apologize for the wait time you experienced at check-in and the frustration you felt. We will follow up with our entire front desk team to ensure this is not repeated. We are also sorry for the maintenance issues you faced while here and the inconvenience this caused. Please be assured we will address this with the appropriate team to take the necessary actions. Furthermore, kindly know our pest control provider does service our hotel on a routine basis. However, we will a... read more
I was not comfortable and didnt feel safe with the weed smoking and homeless people hanging around. Smell of weed throughout the hotel creeping into my room. Homeless people hanging out in the parking lot. No kitchen accessories. Breakfast was bad coffee and stale mini muffins. Clean room cold air conditioning
Business response:
Michael, thank you for staying with us. We regret the unpleasant visit and that our complimentary grab-and-go breakfast did not meet your expectations. For future visits, please know that the kitchen amenities you were looking for are available at the front desk. Our brand standards require us to keep them at the reception, rather than leaving them in the suites. Furthermore, we want to assure you that all guests are safe on our premises. We have also noted your additional comment as we do everything in our capacity to preve... read more
Poor A lot of things like doors wifi and breakfast were broken. A camp of transient people adjacent to the property gave it some mad max feels. Staff were doing their best though. Lovely staff
Business response:
David, thank you for staying with us. We regret the disappointing visit and that we did not meet your expectations. We are also sorry for any inconvenience you faced while here and grateful for your patience. We have noted your comments and will share them with the appropriate individuals as we are continually striving to improve our guest experience. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Fair
Honestly, I won’t go back there nor recommend it to anyone. 1. The tap was leaking all through. 2. The filter of the air conditioner was dusty and made me sneeze a lot. I also saw food remnants in the air conditioner. 3. Flies gathered around the bed lamp at night even through the windows were closed 4. It’s meant to be a breakfast hotel but there was no breakfast offered for the 2 mornings I was there. It was cheap. I liked the kitchenette.
Business response:
Oluwaseun, thank you for sharing the specifics of your stay. We sincerely apologize for the housekeeping and maintenance issues you encountered in your suite and the inconvenience this caused. Please be assured your comments will be relayed to appropriate teams in the effort to deliver the well-appointed rooms our guests deserve. We understand your frustration and are grateful for your patience. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. S... read more
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,516 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.