This profile has been claimed by the business owner or representative.
Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was an ok choice, I’d stay there again if I had to. I only choose this hotel for the hot breakfast. Breakfast was not a hot breakfast it was a paper bag breakfast which I didn’t get so I’m guessing it was fruit and a muffin. limited cable channels and the hearing and air unit made a clicking sound. It was quiet
Business response:
Dear Tawana, Thank you for sharing your reviews about your recent stay. We are sorry for your experience with our grab-and-go breakfast. Our team ensures that all the complimentary amenities are available to all the guests, but something is certainly missing in your case. Also, we regret the issues you experienced with your television channels. We make every attempt to create a home away from home atmosphere, and we understand your frustration of not having your favorite channels for you to access. We have already shared you... read more
The hotel that gets worse and worse. The staff was very rude to me when I confronted them about a door to the building which did not lock. People who did not stay there were in and out of the building both times I stayed there. When I mentioned it to the manager he told me that " there are other hotels that I could stay at if I am unhappy...." There are a lot of homeless people that loiter in the parking lot of the hotel. They go in and out of the hotel due to the doors not locking. It's a real problem that the management do... read more
Business response:
Dear D. Harmon, Thank you for choosing us. We are glad that you were pleased with our spacious room and the amenities in the room. However, we are sorry for the disappointment you must have felt with the behavior of our associate. Your valuable feedback will be shared with our management team to review the areas you mentioned. We appreciate your observations and concerns, and we have taken note of both. Please consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Fair It's non smoking and I was right next to the exit door and every time I went out people that were homeless were trying to come in or they was just standing outside and it was uncomfortable for my kids The staff was great
Business response:
Dear mercedes, Thank you for taking the time to review your experience with us. We apologize for not meeting your expectation and for any inconvenience you may have faced. We've shared your concerns with the management team, and we're following up to figure out where we went wrong and how we can enhance our service to our guests. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future. Sincerely, Hotel Management
Had potential to be comfortable till I saw the roaches. The roaches crawl up and down the walls , the smell in the hallways and in the room was weird, the elevators weren’t working, some of the doors aren’t working.
Business response:
Dear Kiana, Thank you for posting a review of your recent stay. We are truly sorry our suite was not up to par and did not meet your expectations. We follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and treated as a precaution. We also apologize for the inconvenience caused due to the elevator's temporary issue. Your review highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider givin... read more
Poor
it’s better than most places the breakfast I was told you can only get one muffin when there is just muffins and oatmeal packets that it don’t eat just stop doing breakfast because that’s not a breakfast take it off your site please most of the staff was nice except the old lady she have a attitude and should not be in the front at all I’m guessing she is house keeping and that’s where she need to be at other than that everything been great
Business response:
Dear Tammie, Thank you so much for your feedback. We are very sorry you were not happy with our staff. We are working with our entire team to ensure our guests are warmly welcomed upon arrival and treated courteously. Also, we are sorry our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hote... read more
NOPE I walk in and it was already a nightmare from elm street! I knew something wasn’t right about this hotel. but I just went with my positive thoughts. so after I had gotten my room key, I went to the 2nd floor which already smelled like weed, in the hallway! came to my room door and I can open my room without my key. I asked for a refund and she was very understanding and apologetic to the situation. but I wouldn’t recommend this location for business nor family matters the property was near everything you needed, food,ga... read more
Business response:
Dear Shari, we regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope you will give us another opportunity so we can leave you with a much better imp... read more
Bad
I got there to check in at 300 and had to wait until 5 because my room wasn’t ready and the elevator was broke the staff the location
Business response:
Dear Nicole, thank you for sharing your comments about your recent stay with us. We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. Also, we do want to apologize for the difficulties with the elevator. Thank you for your valuable feedback; we will address this adequately. We hope to provide you with a flawless visit the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,516 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.