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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
worst hotel I’ve ever considered staying at The room smelled awful. Floors in the room had food in them like they had not been cleaned. Furniture was falling apart and there was a roach with eggs in the entryway as soon as I opened the door to the room. The elevators where broke. I was charged $89 for the room and asked for a refund within 10 minutes and was told it would be around 5 business days before I could get my refund back on my card. I would not recommend staying here to anyone. Nothing
Business response:
Dear Christy, we regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope you will give us another opportunity so we can leave you with a much better i... read more
Started good ended with disappointment The fire alarm going off multiple times around 12:30am and I had plans to leave at 6am so my son and I just left around 1:30am since our slumber was disturbed. Coffee and muffins was all I saw for an option
Business response:
Dear Luciana, thank you for staying with us and sharing your experience. Please accept our apology for the alarm going off unusually and disrupting your sleep. Unfortunately, maintenance issues arise from time to time, and we regret not being able to resolve this for you while you were still with us. Also, we are sorry our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a muc... read more
never again Inattentive front desk. Waited 15 minutes for someone to appear to fix my key card.
Business response:
Dear David, thank you for choosing us. We are sorry that our staff was not as responsive as they should have been in addressing your concerns. It is always our goal to follow up and resolve everything to your satisfaction; therefore, we are disappointed this was not your experience. Please allow us to make it up to you on a future visit. Sincerely, Hotel Management
Disappointing
Never again This hotel was horrible,, staff bad, no elevator working,, door key did not work on the front door,,, and the front desk lady saw me asking her to open door,,, she ignored me and kept vacuuming,,,,,, horrible!!!
Business response:
Dear Rory, thank you for choosing us. It is disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. Your feedback is valuable to us, and we will take appropriate steps to ensure future guests do not encounter the same issues. Please accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely Hotel Management
Poor
Very Poor
Ok The rooms that I reserved and I looked at was not what they gave me and then my fiance got stuck up in the elevator The price and location
Business response:
Dear Deedee, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest. Sincerely, Hotel Management
Poor
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,516 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.